Is your Samsung Galaxy J5 screen black and unresponsive when you turn it on? It doesn’t matter that the buttons light up as they usually do… If the screen is black and stays like that at random times or all the time, you need to address these failures of waking up the screen. We have some handy solutions to recommend you, so, read on:
Try to give the cash partition a boost
By that, we mean that you should actually wipe it completely. And even though it is mostly about deleting it, you can be sure that there’s nothing like a factory reset. The cache has this amazing ability to rebuild itself so there is really no risk of losing anything stored on the phone. To do it, you’ll have to access the Recovery Mode and find the Wipe Cache Partition option listed in there. Here are the steps:
- Press and hold the Home, Volume Up, and Power buttons;
- When you feel a short vibration, release the Power key;
- When the Android System Recovery Screen loads, release the Home and Volume Up keys;
- Now that you’re in Recovery Mode, navigate with Volume Down;
- Select “Wipe Cache Partition”;
- Activate the command with the Power button;
- Wait for the process to finish and the phone to reboot.
Here are some more details on clearing the cache on Galaxy J5, in case you want to dig deeper and have a better understanding of what you’re doing in here.
Prepare yourself to reset the Galaxy J5 to the factory settings
If you’re in the same “black” situation, it means that you need a more invasive solution. In the event that something that recently happened to your Samsung Galaxy J5 had this impact, you can erase everything that “happened”. Try out this guide on the topic of how to factory reset the Galaxy J5. Of course, don’t get too excited about doing this to forget that you need to back up all your data prior to starting any factory reset!
When nothing works, the tech support will do it
Whether it’s paid or you still have the warranty in place, the input of an authorized technician is extremely valuable. Most people get to this point after they have tried everything that was easily accessible to them, like the software troubleshooting methods from above.
If neither the reset nor anything else fixed the Samsung Galaxy J5 black screen problem, it could be a more serious, hardware damage. If that’s the case, you obviously don’t have the resources to handle it at home and you shouldn’t do it even if you think that you can. Let the technicians give a verdict and, along with it, a professional solution. Who knows, the unit might even need to be completely replaced!