Some Huawei P10 and P10 Plus phone owners are troubled by their phone repeatedly freezing and crashing, no matter how they are using it. There are several possible causes for this including app and software conflicts, operating system bugs, corrupted caches, and other technical issues. Before you try any of the methods below to fix it, try updating your Huawei P10 and P10 Plus phone.
You may also want to update all of your apps. If, after updating your phone and apps, you still have problems with your Huawei P10 and P10 Plus phone freezing and crashing, follow the instructions below. They will help you fix your Huawei P10 and P10 Plus phone.
Delete bad apps to fix crashing problem
Some third-party apps are poorly made, causing all kinds of problems. If you have a suspect app, look it up on the Google Play store and see what reviewers have said about it. If there are several reviews complaining about issues such as crashing and freezing, the app is probably the culprit. Huawei is not responsible for any third-party apps you install on your phone. That responsibility belongs to the app’s developer. The best thing to do is to delete the app until the developer has issued an update to fix it.
Most Android phones recommend that you restart them once a week. This helps to prevent crashes and freezes caused by the memory issues that can sometimes develop. By restarting your Huawei P10 and P10 Plus phone regularly, you can prevent most of these issues from occurring. If you restart your phone and still have issues, try the following:
- From the Home screen select Apps.
- Select Manage Applications (you may need to swipe left or right to locate it first).
- Select the application that keeps crashing.
- Select Clear Data and Clear Cache.
Factory reset Huawei P10 and P10 Plus
If you tried deleting the bad apps you found, and you restarted your Huawei P10 and P10 Plus phone, but still experience trouble with freezing and crashing, then you will have to perform a hard factory reset. If you can, backup all your files and data first. To reset your Huawei P10 and P10 Plus phone, you can refer to this guide on how to factory reset the Huawei P10 and P10 Plus.
It’s due to a lack of memory
Sometimes, there may not be enough memory available on your phone to function properly. When this happens, it’s a good idea to remove any unused or infrequently used apps to free up memory. If you don’t have many apps, but have lots of photos and videos, you may need to delete some of them in order to free up memory. If you have a Google account, make sure your photos and videos are backed up before deleting.