When an LG G6 or LG G7 keeps restarting, it prevents you from performing your favorite activities. You can never know when it will shut down during a conversation, when chatting with a friend or watching a video online. This problem is surprisingly common but it can manifest in different ways.
With some users, the LG G6/LG G7 keeps restarting from the very beginning, right after they bought it. The majority of users, however, start experiencing such problems after a long time of using the device. Whether it’s a new smartphone or an old one, no matter if you still have a warranty or not, the best and safest solution – though not always the fastest – is to take it to an LG technician.
Authorized services have both the specialists and the special tools to identify the cause that makes the smartphone to reboot or even freeze or shut off without warning. After all, it could be something seriously damaged about it or just a recently installed app. A faulty battery that cannot power up the device long enough or even a bad firmware.
As you can see, there’s more than one thing to suspect. If you do not have the patience to wait for a diagnosis from the technician, you can still try the following things on your own.
Factory reset LG G6/LG G7 to refresh Android OS
Restoring the device to its factory settings implies deleting everything. This is recommended particularly when the reason why the device restarts randomly is a recent firmware update. To get rid of the faulty update, you can perform a factory reset by following the steps from this guide on how to factory reset LG G6.
It’s also specified in that guide, but we have to underline once again – never begin the reset before you have created a backup of all the important data. When you’re done, reset the device and bring back your backup.
Uninstall the faulty apps in Safe Mode
If you’ve noticed how your LG G6/LG G7 begins to restart after using particular apps, it is safe to assume that they are the cause of the problem. Booting into Safe Mode and safely uninstalling those apps is, therefore, the solution in this case. And LG G6 troubleshooting guide will recommend you to use the Safe Mode not just for inexplicable restarts, but also for when the device manifests all kinds of bugs or apps stop working on it.
With this second solution, all you have to do is to turn off your phone. Then you press the Power button and hold it until you see the LG start logo on the screen. Release the button and tap on the Volume Down button. Hold it until you are required to type the sim pin, type it, and you should notice the Safe Mode logo showing up at the bottom left corner.
At this point, you can start exploring your options and uninstall the apps that were making your LG G6 or LG G7 keep restarting.