Huawei P20/P10/P9/P8/Honor 10/9/8/7/Mate 10/9/8/Y9/Y5/Y3 users, just like many other Android users out there, often complain that their smartphones freeze or crash out of the blue. If it’s happening to you too, in no particular context and with no particular app, one of the first things to try is a software update. Only after you’ve convinced yourself that you’re running on the latest OS version you can proceed with the following suggestions on how to fix Huawei P20/P10/P9/P8/Honor 10/9/8/7/Mate 10/9/8/Y9/Y5/Y3 freezing and crashing.
Below you will find a short troubleshooting guide to help you prevent the smartphone from freezing or crashing even when the software is up to date. We have four solutions ready to line up for you, each one with a potential problem at its origins.
- If it’s a bad app, delete it
Some third-party apps can make Huawei P20/P10/P9/P8/Honor 10/9/8/7/Mate 10/9/8/Y9/Y5/Y3 to crash or freeze. If you notice that a particular app has this talent, don’t rush to delete it, yet. First, start doing a little research online. See what other users have to say about it. Look for it in the Play Store and analyze its ratings and reviews in there. Sometimes, the developer might admit an issue and promise a soon-to-come fix for it. If you’ve been waiting for some time without any results from the developer, you can consider giving up on that third-party app for good.
- If it’s a memory problem, clear data and cache
Restarting your Huawei P20/P10/P9/P8/Honor 10/9/8/7/Mate 10/9/8/Y9/Y5/Y3, every once in a while, can help you avoid the freezing and crashing. Nevertheless, when the memory glitch keeps manifesting, you can consider clearing data and cache for that particular app:
- Head to the Home screen;
- Tap on the Apps icon;
- Select Manage Applications – if you can’t see it in the main window, swipe right or left until you locate it;
- From the list of third-party apps, select the one that keeps causing the crashes;
- Tap on the option Clear Data and Clear Cache.
- If you’re not having enough memory, free up some space
Sometimes, when an app is unstable it may not necessarily be its fault. If your Huawei P20/P10/P9/P8/Honor 10/9/8/7/Mate 10/9/8/Y9/Y5/Y3 doesn’t have enough memory to ensure the requirements of that app, all you would have to do, instead of deleting the app, is to gain some extra memory.
This can happen as you start checking your smartphone and uninstall whatever infrequently or just unused apps you have in there. Deleting media files could also free up some internal memory. Whatever you think you can delete, get rid of it and your apps should be able to run flawlessly from now on.
- If you can’t pinpoint the problem, factory reset Huawei P20/P10/P9/P8/Honor 10/9/8/7/Mate 10/9/8/Y9/Y5/Y3
As we’ve shown on many other different occasions, a factory reset can often be the solution. It is a bit radical because it will erase all your data and settings and you should back up everything before you proceed. But it is also often reported to work. So, read this article on how to factory reset Huawei P10 and P10 Plus and you’ll get your final solution from here.