No matter how well it works or how carefully you handle it, your Samsung Galaxy J5 might act strangely at times. It can be a simple bug, a software issue, a cluttered cache memory or, really, anything else. Don’t just consider it damaged, try a hard reset instead. This process will literally delete everything from your phone, which means you will first have to go to the Settings section and use the Backup & Reset to protect your data.
After that, you can put into practice this guide on how to factory reset Samsung Galaxy J5. Below, you also have two different methods, for whenever the device is completely unresponsive or when you can actually navigate through its menus with the touchscreen.
How to hard reset a blocked Galaxy J5 in 7 simple steps:
- Use the side Power button to turn off the device;
- Press and hold the Volume Up, Home, and Power buttons;
- Release the keys once the Samsung logo is displayed on the screen;
- Use the Volume Down key to navigate to the Wipe Data / Factory Reset menu entry;
- Select it from the Power button;
- Select Yes – Delete All User Data;
- Wait for it to reboot and navigate to the Reboot System Now, which will return you to the normal running mode.
How to hard reset a responsive Galaxy J5 in 6 easy steps:
- Head to the main screen of the device, the Home screen panel;
- Swipe down the menu from the top of the screen;
- Access the Settings section from the top-right corner gear icon;
- Tap Backup & Reset;
- Tap Reset device;
- Select Erase everything, in the next window, to confirm and initiate the process.
From now on, no matter how your Samsung Galaxy J5 decides to act, you will know precisely what you have to do – you can reset the phone from the hard keys or from its menus!