Some Huawei P20/P10/P9/P8/Honor 10/9/8/7/Mate 10/9/8/Y9/Y5/Y3 users have been complaining recently that the gyro or the accelerometer of their phones stopped working. This is, however, a relatively minor problem that other users of other Android devices also experience. And while it doesn’t make it less of that performant smartphone considered one of the best flagship smartphones, it is still something you want to fix sooner rather than later.
Long story short, the issue is that you have the screen rotation feature turned on but you still cannot make your device to adjust its display when you switch it from vertical to horizontal. The screen will be stuck on vertical and won’t adjust no matter how much or in what direction you switch the camera.
The direct consequence of Huawei P20/P10/P9/P8/Honor 10/9/8/7/Mate 10/9/8/Y9/Y5/Y3 won’t rotate problem and gyro stopped working is that you won’t be able to read Internet pages on horizontal. Moreover, the Camera app could start displaying everything upside down, the buttons included.
At this point, it’s either a software bug that will require updating your smartphone to the latest operating system version available, or one of the fixes below will help you without having to do any OS update.
How to fix Huawei P20/P10/P9/P8/Honor 10/9/8/7/Mate 10/9/8/Y9/Y5/Y3 won’t rotate problem and gyro stopped working
One sure way to get rid of the problem is to perform a hard reset of your Huawei P20/P10/P9/P8/Honor 10/9/8/7/Mate 10/9/8/Y9/Y5/Y3. But before you get there, it is best to confirm yourself that you’re actually having a problem with the gyroscope or the accelerometer. For this purpose, it’s a simple test you can do, provided that your wireless carrier didn’t block your access to the service screen.
- Open your smartphone;
- Go to the Home screen;
- Tap on the Phone app;
- Switch to the Dialer tab;
- Type in *#0*#;
- If the service mode screen will launch, tap on Sensors;
- Do a self-test;
- Leave the menus.
If nothing happens when you type the *#0*# code, it means you don’t have access to that service screen. So, we’re back to the initial suggestion, the one of performing a factory reset that will bring the device to its factory defaults. For this purpose, read this guide on how to factory reset Huawei P20/P10/P9/P8/Honor 10/9/8/7/Mate 10/9/8/Y9/Y5/Y3 and your problem should be solved within a few minutes.
As you will soon enough discover, before doing any kind of reset it is important to back up your most important data. The process will erase all files, settings, and apps, so you wouldn’t want to lose everything just because you didn’t take some time and access the Settings menu to tap on Backup & Reset – that’s all it takes to initiate a backup on Huawei P20/P10/P9/P8/Honor 10/9/8/7/Mate 10/9/8/Y9/Y5/Y3.
If you did look around for other solutions on the web, aside from this guide from here, on how to initiate a hard reset, you might have heard that some users actually hit their smartphone with the back of the hand. They say this gentle jolt can fix the rotation problem, but we insist that you shouldn’t hit your Huawei P20/P10/P9/P8/Honor 10/9/8/7/Mate 10/9/8/Y9/Y5/Y3 no matter what!
As a final piece of advice, it cannot hurt asking your service provider either. If other customers, just like you, solicited help for this particular issue on Huawei P20/P10/P9/P8/Honor 10/9/8/7/Mate 10/9/8/Y9/Y5/Y3, a simple solution could be only one phone call away.