The error “Can’t send or receive emails” on iPhone Xs, iPhone Xs Max and iPhone Xr is what it is: not a minor problem with the mail service, but the incapacity of receiving emails. Since we can only assume that you don’t want to leave unaddressed something so serious, we need to interfere and give you some practical advice on how to deal with it. Who knows, maybe you’re waiting for important, personal or work-related messages, so, let’s handle it right away.
The error of Can’t send or receive emails on iPhone Xs Max, iPhone Xs or iPhone Xr, as numerous user reports indicate, has to do with some kind of inability of retrieving new emails from the Microsoft Exchange.
- Try to retype the account password, to begin with
Normally, when you use the mail app from your iPhone Xs, iPhone Xs Max or iPhone Xr, you have your credentials saved, to avoid having to manually type them every single time. If you have recently made some account changes but from a different device than the actual iPhone, this could be a cause for the server connection error. The incompatibility between the data stored on the iPhone and the new account information can be handled if you:
- Launch the Settings app;
- Navigate to Mail, Contacts, Calendar;
- Select the Account entry;
- Select the Password field;
- Tap on the Password option;
- Type your new password once again.
Now that you have updated the account info, perhaps you will no longer see the “Cannot get mail the connection to the server failed” message and your emails will start coming in. If they don’t…
- Change the current password from iPhone Xs, iPhone Xs Max, iPhone Xr
The next best thing you can try is to set up a new password for your account. This time, however, do it on the iPhone Xs, iPhone Xs Max or iPhone Xr directly! You can make the change on the Yahoo account, on the Microsoft Exchange account, it doesn’t really matter. Just do it directly on the iPhone and check to see if anything changes afterward.
- Consider temporarily moving your emails
When you’ve made sure that the connectivity details are right but you still cannot get mails, do a temporary swap. Take all the emails that are now stored in your account’s inbox and put them into a new folder on your email server. If it does help you overcome the problem, you can bring the emails back and test again. If it’s still not working…
- Take a look at the Microsoft Exchange security settings
What you actually need to do is to locate the option labeled as “Include inheritable permissions for this object’s parent” and activate it. For this purpose, you’ll have to start by launching the Active Directory Users And Computers. At the top menu, you have this View option that you must select and next, tap on Advanced Features.
At this stage, you should be able to identify your email account in that new window and select it to access its properties. At the Security tab, select the Advanced option and there you’ll find the previously mentioned option – “Include inheritable permissions for this object’s parent“. Tick its dedicated box and test your email account once again.
When the first steps didn’t help with the failed server connection…
We don’t need to remind you all the things you have tried without success, so far. But we do have a couple of extra things you can try in this direction:
- You can turn off the Cloud and then reset all your email account passwords;
- You can turn on the Airplane mode on the iPhone and after the main services were reset, you can turn it back off;
- You can delete the account and all the settings currently stored on the iPhone and create it all over again, from scratch;
- You can activate the Reset Network Settings feature from the Reset menu, under the General Settings;
- You can tweak the Mail Days to Sync option and set its status to No Limit.
Nine failed attempts later from the beginning of this article, if you still see the “Can’t send or receive emails” on iPhone Xs, iPhone Xs Max or iPhone Xr… Why don’t you call in an Apple technician?