The black screen problem, as reported by some iPhone X/iPhone 10 users, can trigger out of the blue. Without no prior notice or telltales that something might be wrong, the device simply no longer responds to the action of waking up the display. The screen stays black and unresponsive, making it impossible for you to use it in any other way.
When the iPhone X/iPhone 10 screen stays black and unresponsive…
- You must quickly connect it to a computer and launch the iTunes app;
- While the device is connected to the computer, tap and hold, simultaneously and for at least 10 seconds, both the Sleep and the Home buttons (the force restart);
- When the Apple logo shows up, expect to see the Recovery Mode screen soon after that;
- You can then release the keys and select the Update option available in there, right next to the Restore menu;
- Wait a few minutes until the iTunes app reinstalls your operating system.
When the update is done, the iPhone X/iPhone 10 should be responsive. The process just reinstalled the iOS, without damaging in any way the data you have stored on it. The insights of it all will probably be clearer to you once you go through this guide of how to clear the cache memory on iPhone X/iPhone 10.
When wiping the cache of the iPhone X/iPhone 10 didn’t work…
Prepare yourself for taking the steps in this guide on how to factory reset the iPhone X/iPhone 10 . You have tried the gentle way but it didn’t work and now, unfortunately, you must erase all the content of the device and reconfigure it. Restore your backup in the process, if you have one, but expect this to be the last thing that you can try on your own.
Now that you’ve been through both the wipe cache and the hard reset, if the iPhone X/iPhone 10 or the iPhone X/iPhone 10 is still stuck on a black screen… the problem may be more serious than you have anticipated. There is barely a software issue out there that cannot be fixed with a factory reset so, in your case, it could be something with the hardware.
That’s either bad news or terrible news. Whatever it is, you will need technical assistance. The Apple technician may conclude that the issue is just as minor as a malfunctioning sleep/wake button or more serious… Whatever it is, you obviously cannot handle it on your own – partially because you may not have the knowledge and partially because it might involve opening up the device.
Long story short, whether you still have the warranty or not, it is best that you stop right after the factory reset. If the iPhone X/iPhone 10 still doesn’t respond and turns on the screen, you really need a technical inspection.