When the iPhone X, iPhone XS, iPhone XS Max or iPhone XR is acting as if something is wrong, it doesn’t have to be a hardware component. Most often, it’s actually a software problem, either of a particular app or of the entire operating system. For this reason, you will find many guides on the web that suggest one or two main courses of action: to initiate the factory reset of the device respectively to clear the cache.
If the first action will result in leaving you with an empty iPhone that needs to be configured from the start, the second action will not delete your data. So, to keep this simple and intuitive: whenever you notice that the iPhone X, iPhone XS, iPhone XS Max or iPhone XR starts to freeze or manifests repeated glitches and lags, first, wipe the system cache or only the cache of some apps that you suspect as problematic.
The exact steps for wiping the cache on iPhone X, iPhone XS, iPhone XS Max or iPhone XR:
- Launch the Settings app from the main screen;
- Tap the General menu;
- Scroll to the Storage and iCloud Usage menu and extend it;
- Find and select the Manage Storage option;
- Tap on the Documents and Data section;
- Take a good look at the list of items whose cache you would like to wipe:
- You can clear the app cache manually – slide left on every single item you wish to remove and use the Delete option;
- You can automatically delete all the app cache – go to the Edit menu and select the Delete All option.
As mentioned above, the removal of the cache data will not result in the removal of the actual app. But, in some instances, some information – such as settings that you have personally customized after you have installed the app – might be lost. For now, however, you should focus on making sure that the problem that got you here no longer manifests.
What can you do when the iPhone X, iPhone XS, iPhone XS Max or iPhone XR problem is not solved:
If you took the steps for clearing the app cache but the freezes and glitches are not gone, reboot the iPhone. By doing this reset, you are giving up on the data (which you can later restore from one of your backups). Assuming you know for a fact that you have no backup in place, try to do one before the reset. Unless the problem is so serious that you cannot use the iPhone X, iPhone XS, iPhone XS Max or iPhone XR for long enough to create a backup, it shouldn’t be too difficult to handle this final aspect.
After removing the app cache and rebooting the iPhone X, iPhone XS, iPhone XS Max or iPhone XR, do not ignore the necessity of wiping the system cache either!