It doesn’t really happen too often, but when it does, it kind of scares you. Forgetting the password of iPhone Xs, iPhone Xs Max or iPhone Xr and getting locked out is no easy thing and we get that. What you must understand, however, is that the situation is not as hopeless as it seems to you right now. And we’re not just saying that because you can always start a hard factory reset that will delete your forgotten password (and, together with it, everything you had on the phone). We are actually talking about the other two or three alternatives that you have at hand.
How to reset the password when locked out from iPhone Xs, iPhone Xs Max or iPhone Xr is a question with multiple answers but conditioned by one aspect: have you ever performed a backup on it? If you did, with what service? Was it iCloud or iTunes? Depending on what you answered to this question, here you have your solutions:
Option #1 – You can erase the iPhone with the iTunes app and reset the password
To erase your phone with the iTunes app, you must access it through a computer, with the iPhone connected to that computer. We recommend you to first sync the iPhone Xs, iPhone Xs Max or iPhone Xr with the iTunes and then to create a backup. When it’s all done, you can begin the erase process, as follows:
- From the iTunes app, select Restore [Your Device];
- Wait until you see the Set Up Screen loading on the iPhone;
- Then, you can select the option that says Restore from iTunes backup;
- Next, select the most recent backup (you will recognize it by the size and the date when it was created) and let the iTunes handle the erase and restore process.
Option #2 – You can erase the iPhone with the iCloud service and reset the password
To use the iCloud method, you will have to access the iCloud service online, obviously from a different device – you no longer have access to yours. So, go to a computer, make sure you have an active internet connection, and do the following:
- Access the com/find web page;
- Use the Apple ID if you are required to sign in with it;
- Look for the All Devices option somewhere at the top of the browser;
- Tap on it and select your device;
- Use the option Erase [Your Device];
- Wait for it to literally erase your iPhone and its passcode;
- Proceed to restore the data with the Restore from a Backup option or simply choose the Set Up As New
Note – for this to work, the iPhone Xs, iPhone Xs Max or iPhone Xr must be connected to the internet. If it doesn’t have the Wi-Fi turned on or the cellular data, you won’t be able to use the iCloud as described above!
Option #3 – You can update the iPhone from the iTunes and get a new iOS while keeping your data
When there’s no backup in place and you haven’t used the iCloud or the iTunes before, you can still use the latter. You won’t get to erase the entire device, but you will get to erase the old iOS and install the most recent version. After you do that, you will regain the access to the iPhone Xs, iPhone Xs Max, iPhone Xr. Here’s how to get there:
- Use a cable and connect the phone to a computer;
- On the computer, launch the iTunes app;
- Then, proceed to a force restart of the phone – press the Sleep and the Home buttons at the same time, holding it for 10 seconds minimum and only release it after you’ve seen the Apple logo and the Recovery Mode screen started to load;
- Within this new booting sequence, you will see two options that you can select: Restore and Update;
- Use the Update option to let the iTunes scan for, download, and install the most recent iOS version while keeping all your personal information safe.
Option #4 – When nothing works, you still have the emergency factory reset option
We’ll skip the small talk and recommend you to go directly to this guide on how to factory reset an iPhone. Forget the part with backing up the files because, you remember, you’ve forgotten your password! Go on and do the reset, after which you will be able to start configuring it all over again and setting up a new password.