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Not Receiving Text Messages On iPhone Xs, iPhone Xs Max, iPhone Xr

As you probably know, texting on iPhone Xs, iPhone Xs Max and iPhone Xr is done through iMessage, a special and free Apple service catering the needs of all Apple users. Just because it is a custom-made service, it doesn’t mean you cannot text to SMS users. Normally, you can.

We say normally because, most likely, this problem you have that makes you ask around “Not receiving text messages on iPhone Xs, iPhone Xs Max, iPhone Xr” is related to the iMessage. In the heat of the moment, you may not have noticed the pattern, but…

  1. Can you receive messages sent from non-Apple devices?
  2. Can you send messages to non-Apple devices?


If you answered No to both questions, then it’s a Yes for the iMessage problem. Which brings us to the next question – Have you recently changed your SIM card from a different Apple device to this iPhone Xs, iPhone Xs Max, iPhone Xr? You did, didn’t you?

In this case, the solution relies on deactivating the iMessage for the old device. Do not worry too much about that either because we are going to show you in detail what you must do. So, you’ll see two different strategies listed below. One would imply using the previous Apple device, the other is merely an online “effort”, so to say. Feel free to try the one you’re most comfortable with and message us if you have extra questions to address!


Not receiving text messages? Fix the iPhone Xs, iPhone Xs Max, iPhone Xr problem with the old Apple device:

  1. Unlock the smartphone and go to the Settings app;
  2. Navigate to the Messages settings;
  3. Access the Send & Receive option;
  4. Select the option that says Use Apple ID for iMessage;
  5. Sign in with your Apple ID;
  6. Once you’ve authenticated yourself, do a quick check at the You Can Be Reached By iMessage At and see what’s listed underneath it;
  7. Then, repeat these steps on the other Apple device;
  8. Go to Settings, at the Messages section, and check the Send & Receive features.


Can’t receive messages? Fix the iPhone Xs, iPhone Xs Max, iPhone Xr problem over the web:

  1. This second solution will come online, from the Deregister iMessage page;
  2. Get to it from an internet connected device and look for the section that starts with No longer have your iPhone?;
  3. If you tap on it, you’ll get to a section where you must type some personal details, like the phone number and the region;
  4. Once you send those ones, you’ll get a code on your iOS;
  5. Type it on that internet page for confirmation, into the dedicated Enter Confirmation Code field.


This submission will officially solve your’re not receiving text messages on iPhone Xs, iPhone Xs Max, iPhone Xr.

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