We get to hear it more often than we’d want… The iPhone Xs, iPhone Xs Max or iPhone Xr stops responding to the power button and the screen doesn’t want to turn on. All that while the buttons light up like they always do! This combination of black screen and light up buttons can only show a wake up problem, not necessarily a serious problem like in a dead device. That’s why we suggest you plug in the charger, maybe it’s just the battery messing around. When that won’t work…
Before you think of the worse, inspect the Power button
It’s not that uncommon for an iPhone user to freak out thinking that it’s done when, in fact, it’s just a problem with the Power button. So, you should probably start from there. Press it several times, just to see if or how it reacts. Does it feel like it usually does? Or maybe it seems stuck, hard to tap on? Does anything change after making several attempts in a row? This may or may not be the fix, but you had to try it. You still have a couple of other options.
Then, you should boot into Safe Mode to see how it goes
Making the iPhone Xs, iPhone Xs Max or iPhone Xr to boot into Safe Mode is not difficult. More importantly, you can do it even when the device’s screen is unresponsive. But the essential part here is that being in Safe Mode will only allow the operation of the preloaded apps. Any third-party service, app or process is blocked, which means that, if the iPhone works flawless in Safe Mode, you can suspect an app issue. The reason why it doesn’t boot in the normal running mode may be one of those third-party apps. Now, to try this out, you must:
- Tap and hold the Power button and the Home button;
- Keep the hold, on both, until the display turns black;
- After that point, release the Home button but keep holding the other one;
- Only let go of the Power button after the Apple logo is displayed;
- At that point, you just need to switch to holding the Volume Up button, up until the springboard loads;
- Once in Safe Mode, try using the device, as usual, just to see if you can spot anything wrong.
The last thing you can try on your own is to wipe the cache from Recovery Mode:
- Connect the iPhone to a computer;
- Open up the iTunes;
- Try a force restart on the device, while connected (press and hold the Sleep/Wake and the Home buttons for at least 10 seconds, simultaneously; don’t let go when the Apple logo shows up, only when the Recovery Mode screen starts loading);
- After booting the device in Recovery Mode, you have two options to try out: Restore and Update;
- It is best if you try to use the Update option, so that the iTunes will attempt to reinstall the operating system and save your data from being deleted;
- Once you’ve hit the Update option, wait for iTunes to do the work, as in downloading and installing the software on your iPhone.
This process is very important, so, if you feel the need to read a more detailed set of instructions on how to clear cache on iPhone… we got you covered.
The last hope is with the tech support
So, wiping the cache is the only thing you can do all by yourself. Asking for technical support is the only thing you can try when nothing worked to make the Apple iPhone Xs, iPhone Xs Max or iPhone Xr to turn on after a charging episode. When the display remains black no matter what you do, a physical check for more serious damages is required. Try that and see what solution you get!