Located in a particular area – such as towards the bottom of the display – or manifesting without an obvious pattern, the problems with the touch screen on Apple devices running in iOS 11/iOS 12 are no novelty. Naturally, it can be extremely annoying to try using the display and see that it doesn’t respond as it should or it doesn’t respond at all. Since you cannot keep rearranging your controls and apps in the areas that seem to respond better, you probably have lots of questions and hope to come to a resolution fast.
Was it an accidental damage occurred during the shipping process? Was it a software bug that triggered in time and that is currently lacking an official fix from Apple? More importantly than pinpointing the exact problem right now is to know more on the things you can try on your own. The reasons why your iPhone or iPad in iOS 11/iOS 12 touch screen is no longer working properly are various, but some general solutions can be put into practice right away.
Our top suggestions on how to solve the touch screen problems in iOS 11/iOS 12 include:
Completing a factory reset of your Apple device:
- Go to Settings;
- Under the General tab, find the Reset option;
- Tap the Reset and type your Apple ID and password;
- Wait a couple of minutes until the device resets automatically;
- You’ll know that it’s over when you’ll see the welcome screen requiring a swipe to continue.
Clearing the cache memory of your Apple device:
- Return to Settings;
- Under the same General tab, find the Storage & iCloud Usage option;
- Enter Storage & iCloud Usage to select the Manage Storage option;
- Go to Documents and Data;
- Select an item and slide to left, then tap the Delete option;
- To get rid of all the app’s data, use Edit, followed by Delete All.
Completing a hard reset of your Apple device:
- First, create a backup of your data
- Go to Settings;
- Tap on Backup & Reset;
- Follow the prompts in there;
- Second, follow this detailed guide about how to hard reset an iPhone
- Tap and hold the sleep/wake button and the home button of your Apple iPhone or iPad;
- After approximately 10 seconds, the device should enter an unusual process, followed right after that by a restart;
- When you’re back to the home screen, you can tell that the reset was successfully performed and you can check to see if there are any other issues with the touch screen.
Removing the SIM of your Apple device
- Power off the device;
- Remove the SIM;
- Let it stay like that for a few seconds;
- Put back the SIM:
- Restart the device;
- Test the touch screen problems.
If nothing worked, then it is most likely that nothing else will work, so the time has come to let a specialized technician take care of it. The iPhone or iPad in iOS 11/iOS 12 touch screen problem may be something more serious or a relatively minor issue that still requires a special approach. Let the pros handle it, whether you still have a warranty or not. In any case, it is worth paying extra than damaging your Apple device with your own hands.