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Why Doesn’t My iPhone And iPad In iOS 11/iOS 12 Screen Rotate

It’s been over a year now since what they have called Apple’s biggest release ever, the release of the iOS 11/iOS 12. Our readers, especially those who didn’t have the chance to update their iPad or iPhone to any of the other versions released in the meantime, continue to message us with various questions about it. One thing that keeps showing up is the note that the accelerometer stopped working, usually accompanied by the question “Why doesn’t my iPad or iPhone in iOS 12 screen rotate?“.

This is neither a silly nor a minor question at all. Usually, when you get this error, you notice that all the pages you access remain stuck in a vertical position. If this isn’t frustrating at all, how about launching the Camera app just to see all of its menus and the images it captures upside down?

That’s right, this calls for a serious approach on how to fix the Apple iPhone or iPad screen rotation problem in iOS 11 and iOS 12.


Among the numerous options that you will find discussed over the web, you have the following suggestions:

  1. To check the Lock Screen setting from the menus of the device and see what status it has;
  2. To access the Service Screen and run a self-test on the accelerometer;
  3. To give it a gentle jolt or hit it with the back of your hand until the screen starts rotating once again;
  4. To perform a hard reset.


You must have probably concluded all by yourself, so far, that not all these ideas are good ideas. We mostly refer to the Service Screen, which not all carriers will give you access to, and the one of hitting the phone. It goes without saying that it can’t be a good idea to start hitting your Apple iPhone or iPad out of the blue. That’s a terrible way to address any software or hardware issue on any device. If you want to do it, you can do it at your own risk. But you are certainly better forgetting about it and asking your wireless carrier if you have access to the Screen Service or not.

This leaves you with two viable options: checking the Lock Screen option (Home >> Settings >> Tap the Lock Icon >> Change the screen orientation and see if it’s working) or resetting the device to its factory settings.

If you want to find out how to bring an Apple iPhone or iPad in iOS 11/iOS 12 to its factory defaults, we already have a detailed set of instructions prepared for you – read this guide to learn more.

As a side note, this hard reset or factory reset that you prepare to perform will erase everything from the device. That is why you should take some extra time and back up the most important data before you do anything else. From the Settings >> Backup & Reset menus, you will be able to protect your valuable information. After that, click here for the promised comprehensive guide on how to hard reset your iPhone or iPad in iOS 12.


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