If you have bought the new OnePlus 5 phone, you may want to know how to fix OnePlus 5 turns off randomly. Even those phone is mainly problem free, sometimes users have said that OnePlus 5 shuts off and restarts without any warning.
This issue isn’t something you should be worried about to much, as it’s most likely a software error. Below we’ll explain a few ways to fix the problem with One Plus 5 turns off randomly and shuts off.
Factory Reset OnePlus 5
A great way to fix OnePlus 5 that randomly keeps turning off is by completing a factory reset. You can read this detailed guide on how to factory reset the OnePlus 5. We recommended that prior to completing a factory reset on OnePlus 5, that you back up all data and files to reduce the risk of data lost from the reset process.
Clear cache on OnePlus 5
If you’ve completed a factory reset and the problem is still happening, then we suggest clear the cache of One Plus 5. For a detailed guide on how to clear cache check this out (Learn how to clear the OnePlus 3T cache).
First thing you need to do is turn off your OnePlus 5. Next press and hold the Power, Volume up, and Home buttons all at the same. Wait until the OnePlus logo shows up and then let go off the button. When you see the Recovery menu, use the Volume down button to highlight wipe cache partition and with the Power button select it. Now go and highlight reboot system now and use the Power button to select it.
After you’ve tried the different solutions above, but if you keep having random restarts of One Plus 5, then it’s recommended to see if the phone is under manufacture warranty. Some problems can’t be fixed with software diagnostic checks, but if the OnePlus 5 is still under warranty, you can get it replaced, which can solve your issues.