For those that have bought the new OnePlus smartphone, some users have reported OnePlus 5 screen won’t rotate and gyro stopped working. It’s been said that this problem occurs when you have screen rotation lock turned on in most cases.
When screen rotation lock is enabled, then your screen doesn’t turn or rotate on apps, websites you visit or anything else. The screen is basically locked in vertical mode and will not even turn when the camera is in use.
Some other type of problems with the One Plus 5 is that some have said the main camera settings shows everything inverted or upside down. There’s a chance that this type of problem could from a bug issue with the software and you may need to update your One Plus 5 phone software.
Below we’ll explain a few different ways that you can fix OnePlus 5 won’t rotate and gyro stopped working problem.
You can attempt to fix this OnePlus 5 screen rotation problem three different ways; One way is to complete a hard reset the OnePlus 5.
The other way is to see if the phone’s gyroscope or accelerometer is working correctly is by completing a self-test. When you do this you’ll be able to see the real reason why the OnePlus 5 screen won’t rotate. All you need to do is type in “*#0*#” on the OnePlus 5dial pad. After you get into service mode screen, hit on the “sensors” and complete self-test.
If you have a mobile carrier that has blocked this feature, then you’ll need to complete a factory reset of OnePlus 5, read this guide. It is suggested that you contact your wireless carrier to see if others have been dealing with this issue and what the recommend doing to fix it.
The final recommendation should be done as a final effort to solve the screen rotation problem with One Plus 5. Some have said that if they hit the back of their phone with their handle gently, it gives the phone a small jolt and solves the issue. This should only be done if nothing else works.
As mentioned before, we recommend that you first try to complete a hard reset. It’s important to note that completing a hard reset will delete and remove all files from your phone. We suggest that you backup your phone first before doing this. You can backup the OnePlus 5 by opening Settings > Backup & reset. A detailed guide on how hard reset the OnePlus 5 can be found here.