You don’t need us to tell you that a OnePlus 6 that randomly turns off or restarts without a reason is not ok. But you might need our help with what to do about it, especially when this behavior has beginning to hinder your everyday use of the OnePlus 6. So, without further ado, here’s what we think you should try.
Clear the cache memory before anything else
This will help you in case that the OnePlus 6 turns off randomly because of the system cache memory. By wiping the cache, you allow your system cache to start from scratch and skip whatever bugs it might have had before. The actual process would consist of holding the Power, Volume Up and Home buttons until the OnePlus logo and the blue recovery text show up on the screen.
Afterward, within the Recovery menu, you can use Volume Down to select the Wipe Cache Partition option and start it with the tap of the Power button. In the end, you’ll also have to use the option Reboot System Now. If you feel the need, here’s a more detailed guide on how to clear cache on OnePlus 6.
Back things up and use your manufacture warranty
Between trying to fix some basic software issues on your own and deleting everything from it, sending it to an authorized service can be a good option. Don’t forget, though, that even there they might tell you that the device needs a hard reset so, be cautious and back things up in advance. Then, you can use your warranty without worries.
Back things up and initiate a factory reset
If you haven’t decided to send it away just yet, you could try the factory reset on your own. The fact that the smartphone keeps turning off randomly is a good reason for doing so. And here is our helpful guide with the steps of how to factory reset a OnePlus 6. As always, back things up before anything else.