A black screen is not what you usually expect to see after you turn on a Samsung Galaxy S8 and Galaxy S8+ Plus. Nevertheless, this can happen, and there are at least two potential problems we can think of and that would be responsible for that. Whether it’s a malfunctioning power button, insufficient battery, a third-party app that is playing you tricks or anything else that gives you the black screen issue, we’re here to help.
Different people complained, just like you, that the Galaxy S8 and Galaxy S8+ Plus screen won’t turn on, randomly. We want to recommend you three rather technical solutions. Do not worry; we’re going to walk you through the first two of them, with detailed guides. But the last one doesn’t depend on us and it sure doesn’t depend on you either.
Fix #1 – Wipe cache partition
This guide on how to clear cache for Galaxy S8/S8+ Plus should teach you the essentials of the process. For now, you need to know that wiping the cache is something you will do from the Recovery Mode.
The basic steps include:
- Get the phone into Recovery Mode and then;
- Release the Power button when the device vibrates;
- Releasing the other buttons when you see the screen of Android System Recovery;
- Highlighting the wipe cache partition with the Volume Down button;
- Confirming and initiating the process with the Power button;
- Waiting for it to finish and for the Galaxy S8 and Galaxy S8+ Plus to reboot.
Fix #2 – Reset to factory settings
This guide on how to factory reset a Galaxy S8/S8+ Plus will also walk you through all the technical details, step-by-step. What we need to specify, at this point, is that you really must create a backup of all your data prior to initiating the factory reset. This action will lead to deleting everything from your device, so, with this backup, you will be able to bring back everything important to you, once you have solved the black screen problem.
Fix #3 – Get some technical support
The last option is to accept that there’s little you can do about the black screen problem on Samsung Galaxy S8 and Galaxy S8+ Plus and ask the help of someone who has both the knowledge and the tools to properly troubleshoot it. It is best to take your smartphone to the store or the shop from where you bought it. If a technician concludes that it is defective, you might even benefit from a unit replacement.