If you have the new Galaxy S8 or Galaxy S8+ Plus and have tried to add new account to it, you may have experienced the dreaded “reliable data connection” error.
Usually this problem occurs due to a sim card fault, and some users may need to contact their contract providers for more help.
Here we want to point out some handy methods you can try right away.
Fix 1 – Try Another Data Connection
If you are trying to connect to a Wi-Fi network, try instead connecting to a mobile network or alternative internet access point. Some users have reported this methods fixing the issue. It means your router may need a reset or setting change.
Fix 2 – Check Date & Time
This function is directly linked to the time and date. You need to make sure your Galaxy S8 or Galaxy S8+ Plus has the accurate time on it. Wait for an update that corrects it or do it youself by entering “Settings” then going to “Date & time“.
Fix 3 – Reset Google Apps
You can try clearing the Google apps on your phone to see if this has an impact.
- Enter “Settings”.
- Then “Apps”.
- Find “Google Apps”.
- Then enter “Storage“.
- Here you can touch “Clear data”.
Fix 4 – Change The Host File (Root Access Only)
If you have root access on your android phone, you will be able to follow these steps. If you don’t , you will be halted from completing them, and should move on to the next solution.
- You can find out how to Download and install Root Explorer
- When in Root Explorer, find and tap on “mount r/w as r/o”. It is near the top of the screen.
- Then proceed to open the “etc” file.
- Then open what is called the “host” file.
- You can then change the 2nd IP address by placing a #before the rest of the characters.
Fix 5 – Try Using YouTube
If you have an older model, this is worth a shot.
- First, open the YouTube
- Select “Menu“.
- Find and open“My account“.
- Find and select “Add account“.
- Copy the account information you have been using and add it to YouTube.
- Select “Home”. This will take you back to the home screen.
- Now select “Menu” and then enter “Settings“.
- Touch the option for “Accounts & Sync“.
- Choose your account and then have the settings to meet your preferences.
One of the above solutions should have solved the issue. If none of them have, you may be dealing with an issue that needs to be corrected by your issuer.
It might be necessary for you to take the advice to a trained technician. If you go to an official Samsung repair station, or deal with your contract issuer directly, they may be able to offer you a replacement. That is, if they are unable to help correct the issue.
We would strongly advise against performing any other steps outside what we have described above. Taking your own methods to extreme measures can have dire and irreversible consequences. Not to mention the fact that you could breach the terms of your user agreement and void contract terms should you compromise the device in the wrong way.