While Samsung Galaxy S8 and Galaxy S8+ Plus users can experience various problems with the texting apps, one of the most commons relates to texting to iPhone users. If you’ve noticed that you don’t receive text messages sent from iPhones or that your messages sent to non-Apple phones get lost on the way, this article is for you.
We’ve been often asked by our readers what could be the cause of this problem. Why can’t you send messages to Android, Blackberry or Windows phones? Why can’t you receive messages from iPhones? Looks like a tangled problem, but the answer is surprisingly simple.
It all revolves around a previously opened iMessage account, currently still not closed, even though you switched your SIM card from an iPhone to the Samsung Galaxy S8 or Galaxy S8+ Plus.
Because the iMessage account is still active, every time an iPhone user is texting you, the message will reach the iMessage account that you obviously don’t have access to.
Just the same, when you are sending a message to a non-Apple device, it can’t reach the destination since it will try to reach an iMessage account.
Sounds complicated? It doesn’t really matter; the solution is simple. You just need to close your old iMessage account and everything will function normally from now on.
The simplest way to do so would be if you’d still have access to your old iPhone. In that case, you would have to insert the SIM card into it and access the Message center under the general Settings, from where you can turn off the iMessage directly. Just make sure your iPhone is connected to a 3G, LTE or any other kind of data network while you do so.
The alternative, when you no longer have your old iPhone, is to log in online on the Deregister iMessage page and turn off the iMessage from there. The bottom of this page links to an option labeled as “No longer have your iPhone?”. Once you tap on it, you will be redirected to a page where you can insert your phone number and region and ask for a special deactivation code. Copy that code into the Enter Confirmation Code box, submit it, and you should now be able to use your Android texting app without problems.