There’s no secret that even the best smartphones can manifest all kinds of malfunctions, on different occasions. But if there’s one thing that it is absolutely unacceptable on any device, from the simplest Android phone to Samsung’s latest flagship, the Galaxy S8 or Galaxy S8+ Plus, it’s the dropping calls.
After all, this is a smartphone and all the smart things you are supposed to do with it are useless when you can’t make or take a call. The idea that it isn’t exclusively a Samsung related issue is more than obvious, but it certainly doesn’t help you in any way when you’ve paid loads of money for a phone you can’t use on its basic function.
In some instances, it can be a weak signal reception. Other users actually deal with a network configuration issue. There are even hardware malfunctions – more often the antenna – or failed software updates that trigger such isolated or permanent dropping call problems. This guide will help you do pretty much everything that depends on you when it comes to troubleshooting. From your own personal observations to some hardcore actions on your Galaxy S8 or Galaxy S8+ Plus and even bringing your service provider into the equation, you will see that there are quite a lot of things you can try.
For starters, try to:
- Look at your smartphone’s display every time when the call drops, to see the signal status. This will indicate you if there is a clear signal problem or not.
- Contact the customer support of your service provider. Let them know the problem you’re dealing with and ask for assistance.
- Consider having to wipe the cache of the entire system. A radical alternative would be the master reset of the Galaxy S8 or Galaxy S8+ Plus.
When the signal drops…
You must ask yourself if it’s the device or the place you’re in. Not having signal at home, at the office, or downtown, in all the places where you normally have full signal, clearly indicates an issue with the device. Not having a signal when you’re traveling in the countryside may be just an area with poor reception. In this particular case, you will just have to wait until you get in an area with better coverage.
If the signal drops when you expect less, try to see if it’s an incident or a habit. The more often it happens, the more likely you will have to talk to your service provider.
When you need professional assistance…
Calling the provider could give you valuable information that you didn’t even suspect. Some changes that they have performed might require you to do additional settings on the Galaxy S8 or Galaxy S8+ Plus. The status of your account might have been accidentally changed, thus the provider blocking you the access to their services. Or the company might have initiated some network upgrades that resulted in downtimes right in the area where you live.
Of course, there will also be instances when none of the situations mentioned above will fit the context. If that’s the case, insisting on all the details regarding your call interruptions might help the customer support representative identify a different problem. Outages that the operator isn’t aware of are also a possibility, but this doesn’t mean you don’t have to ask about it. The alternative is to focus on mentioning whether the call drops immediately or later during the conversation, if the sound is distorted or if there are any kind of distinctive noises and anything else that breaks the patterns.
Back to the account status issue previously suggested… You want to know if there are any due bills associated to your account, if you still enjoy their full services, or if the network settings that you have in place are still available. Some of the changes that the operator makes can be transmitted to all the devices by air and others require the phone user to make particular manual adjustments. Either way, the more you insist with your service provider on this topic, the higher the chances to find a solution.
When the problem seems to be with your phone…
You can start considering the system cache wiping or the master reset that we were telling you about. And you would better do that as soon as the provider confirms that there is nothing to do on its side and the signal in the area seems to work just fine for everyone else but you.
Wiping the system cache is the first option and preferred by many because it doesn’t affect the device in any significant way. All the information will remain stored, it’s just the short-term memory, the cache that will be deleted. If you recently updated your Samsung Galaxy S8 or Samsung Galaxy S8+ Plus, there is a high possibility that the system cache was corrupted. It will be rebuilt on its own, but you need to fix the issue for now.
If you want to wipe the system cache of a Samsung Galaxy S8/S8+ Plus…
- Power off the device;
- Press and hold the Home, Volume Up, and Power buttons;
- Release the latter when you see the Galaxy S8 logo;
- Release the other two when you see the Android logo;
- Wait for about a minute after you have entered the Recovery Mode;
- Start navigating from the Volume buttons;
- Go to the Wipe Cache Partition option;
- Start it with the Power key;
- Go to the Yes option for confirmation;
- Initiate the wipe cache with the Power key;
- Go to the Reboot System Now option when the wiping ends;
- Start it with the Power key;
- Wait for the phone to reboot, a little longer than you would expect.
If these steps didn’t help in any way and your Samsung Galaxy S8 still experiences unjustified call drops, read our final solution.
Initiate a master reset of the Samsung Galaxy S8/S8+ Plus…
- Follow the exact steps from above, until you access the Recovery Mode;
- You will see a notification about “Installing system update” before the Android logo pops up on the display;
- Wait, again, up to one minute, before you start navigating around;
- Highlight the Wipe Data / Factory Reset option;
- Highlight the “Yes – Delete all user data” option;
- Wait for it to finish the factory reset;
- Highlight the Reboot System Now menu;
- Let the device reboot in the normal running mode.
When the Samsung Galaxy S8 or Samsung Galaxy S8+ Plus will turn back to the normal functioning mode, it will look like taken out of the factory. You will have to take some time and configure it, restore your backup if you created one in advance, with the most important files that you had on the phone, and test the quality of the voice calls all over again. Most likely, this time the problems will no longer manifest. If that’s the case, it means that the factory reset was precisely what your phone needed and the cause of the problem, in the first place, was a firmware issue. That’s why we suggested above that call drops triggered after a recent update is a sign of a software issue.
In the less likely but not impossible situation when your recently restored phone still manifests the old problem, your Samsung Galaxy S8 or Samsung Galaxy S8+ Plus has the same status as in the beginning. You’ve tried to monitor the context and the characteristics of the malfunctions. You have exasperated the service provider without results. And you have wiped both the cache and everything else you had stored on the device. It is fair to assume that the phone is actually manifesting a hardware problem.
You did everything that depended on you for the potential software issues. But when it comes to the hardware part, there’s nothing you can do or you should do, even if it is just the humble antenna problem. The best thing to do, in order to benefit from your warranty and make sure that the Samsung Galaxy S8 or Samsung Galaxy S8+ Plus will benefit from the best possible treatment, is to take it to an authorized service. A technician has all it takes to work things out – the knowledge, the experience, the tools, and even the hardware components required to make it work. If the problem is truly irreparable, with such a new smartphone like the Galaxy S8 or Galaxy S8+ Plus, most likely it is still under warranty and it should be easily replaced with a new one.
As a final piece of advice, if you have a warranty in place, it wouldn’t hurt that you skip the entire above and send the phone directly to the authorized technician. Whether it is a minor software bug or a serious hardware problem of the device, make use of the warranty.