Think that Galaxy S8 and Galaxy S8+ Plus were too recently launched for their users to have anything to complain about? Think again, because the web is full of such topics of discussion and our readers keep sending various messages. Many of them focus on the touch screen, which is why we decided to put together this comprehensive tutorial.
The touch screen issues of Galaxy S8 and Galaxy S8+ Plus devices can manifest:
- Only on particular areas of the screen, usually toward the bottom of it;
- Anywhere on the screen surface where you try to tap;
- From the very beginning, when you unpacked your smartphone and tried to use it;
- After a couple of weeks of using it without a problem.
These four observations alone can indicate that there are physical damages, that can occur after prolonged use or after inappropriate handling (during shipment included), and software bugs, that may have to do with the apps you run on it or the updates you’ve recently performed.
Advice like the ones to move your icons in the area of the screen where the display is most responsive are obviously not the most professional tips you can get. You’d have better chances if you would simply remove the SIM card and put it back in after a couple of minutes, as many of our readers reported. But read on and find out better alternatives, designed to solve the problem from its root instead of adding a patch to it!
The good, old-fashioned factory reset
- Go to Notifications;
- Access the Settings;
- Select the User and Backup;
- Tap on Backup and Reset;
- Activate the Factory Data Reset.
This is such an old but very popular troubleshooting option. Recommended with so many other malfunctions of Samsung Galaxy S8, Samsung Galaxy S8+ Plus, and other previous models, it goes without saying that you must backup all your data before you hit the Reset Device option. When the confirmation window pops up, you select the Delete all option, wait for it to finish, and for the smartphone to reboot. This is the detailed guide of how to clear the cache on a Galaxy S8 so, read it carefully.
The phone cache wipe
Wiping the system cache or deleting the phone’s cache, as it is called in simpler terms, is also a handy solution. You must hold the Volume Down key of the smartphone until you see the Samsung Logo on the display and you get to choose if you want to clear the Samsung Galaxy S8 or the Samsung Galaxy S8+ Plus cache partition. The detailed guide of how to clear your Galaxy S8 cache is here. And the general instructions are outlined below:
- Turn off the phone;
- Press and hold at the same time the Volume Up, Power, and Home keys;
- Wait for the Android logo and the short vibration and release the Power button;
- Wait to see the Galaxy S8 or Galaxy S8+ Plus text on the screen and then release the two other buttons;
- Once you’re in the Recovery Mode, navigate from the Volume buttons to highlight the Wipe Cache Partition menu;
- Tap on it with the Power button;
- Select the Yes option;
- Wait for it to finish and then select the Reboot System Now option;
- Reboot and return to the final mode with one more tap on the Power button.
When it restarts, the cache system of the Galaxy S8 device will be completely cleared and, hopefully, your display issues resolved. If not…
The ultimate, hard reset
The last thing you can try is to wipe everything from the phone, from settings to apps and files. Again, back up everything to secure your most important files and be able to restore them after you solve the display issue – the Backup and Reset menu from the phone’s settings is where you start your backup.
As for the actual reset, you can read the instructions on how to hard reset your Galaxy S8:
- Power off the phone;
- Again, press and hold the Volume Up, Power, and Home keys;
- When the Samsung logo appears, you can let go of them all;
- Within the Recovery Mode menu, go to the option labeled as Wipe Data / Factory Reset, with the help of the Volume buttons;
- Select it with the Power button;
- Confirm with “Yes – delete all user data”;
- Ultimately, when it’s done, use the Reboot system now to leave this menu.
One of these three serious solutions will fix any Samsung Galaxy S8 or Samsung Galaxy S8+ Plus problem with the display. If not, only a technician may be able to get you out of trouble!