This error that you get to see on the display of the Samsung Galaxy S9: “Before you can download the attachment, you must download the e-mail”. Usually, when you see it, you’re in the e-mail app. You’ve opened the app, opened the email, and tried to download the attachment that came with it, without success.
Apparently, the app is telling you that you cannot download the attachment without downloading the email first. Without a doubt, it’s the kind of error you don’t expect to get from your expensive smartphone. And at least if it were something that made sense to you… But how on earth can you download an email, you wonder?!
As usual, there is a simple explanation that comes with it. To help you better understand the solution, allow us to make a comparison. So, try to imagine yourself looking at the Terms & Conditions section that you want to approve and move on with using the app behind those terms.
As you probably know, most apps are forcing you to read the entire section before they let you hit the Agree button. And if you don’t want to read it – which, by the way, is not a good idea! – you can still trick the app into thinking that you’ve read all the Terms & Conditions…
All you have to do is to scroll down to the end of the document. If you try to hit the I Agree option – visible even when you’re at the top of the document – without scrolling all the document first, you can’t. But this simple trick of scrolling all the way to the bottom of the document will do it. And it’s the only thing you need to do in your email app to be able to download the email!
Otherwise said, on Samsung Galaxy S9 and Galaxy S9 Plus “Before you can download the attachment, you must download the e-mail” error implies this simple thing: scroll through the entire text of the email, allowing the device to load all of its content through the mobile data or Wi-Fi connection. That’s how you make sure that you can download the attachment from the Samsung Galaxy S9 e-mail app!