Samsung’s Galaxy S8 and Galaxy S8+ Plus smartphones are among the most popular devices in 2017. And despite statistics indicating that more and more people use their phones for texting or navigation, the problems with calls are unacceptable. After all, allowing to make and receive calls is one of the primary roles of your smartphone.
Since some of our users recently complained that they cannot call or that they cannot receive calls and, in some instances, cannot do any of these, we decided to investigate the issue.
In this article, we are putting together six different things you can try to troubleshoot your Samsung Galaxy S8 or Galaxy S8+ Plus problems with calls without taking it to a service or having to change your device with a new one.
So lay back and relax, we’re about to cover issues such as a poor network or Internet connection, account settings and more. Shall we start?
- Check the signal strength
Whether you can’t make calls at all or you can barely hear your interlocutor, checking the signal bars is one of the first things you should do. That’s because the quality of your calls is determined by the quality of the cell phone service you’re using. Those services rely on wireless towers to send the signal to your smartphone and if you’re in an area with little coverage, meaning too far from one of those towers, chances are you will notice a drop of signal.
Of course, you should also reset your smartphone, perhaps it’s just a small glitch of the device and not an actual coverage problem. This guide on how to reboot a Galaxy S8 smartphone will show you what you need to do.
- Rule out the Flight Mode
Another reason why you may be having call problems on Galaxy S8 or Galaxy S8+ Plus and even on Galaxy S8+ Plus is the accidental activation of the Flight Mode. This mode automatically shuts down all your wireless connections, which is why you have to make sure that the Flight Mode is disabled:
- Access the Notification bar by tapping and pulling it down;
- Enter the general Settings;
- Tap on the Flight Mode;
- Make sure its toggle is set to Off;
- If not, drag it from On to Off and leave the menus.
- Select another network mode
Using another network for your smartphone could also fix the calls problem, in the event that your Galaxy S8 device is working only on a specific network.
Here’s how you do that:
- Go back to the general Menu and tap on the Settings icon;
- Access the Mobile Networks center;
- Tap on the Network mode;
- Tap on WCDMA / GSM.
- Automatically scan for networks
Network operators cover specific areas and as you move on from one geographical area to another, you might as well leave a network area and enter a new one. When that happens, your signal may drop and you find yourself out of a phone’s range. To get the connection back and do not worry about it again, set your Galaxy S8 to automatically scan for networks:
- Again, head to the Settings menu;
- Tap on Mobile networks;
- Tap on Network operators;
- Let your Galaxy S8 to find the available networks within range;
- And check the Select automatically option.
- Check for outages in the area
Sometimes, it’s not your smartphone to blame. When an outage occurs in your area and the cellular service enters into emergency maintenance, you could lose signal for a while. Of course, this will happen quite rare, but it is still an option you need to check when you can’t make calls from Galaxy S8 and Galaxy S8+ Plus. When you have an official answer, you will also know how long it should take until the network will be back and running once again.
- Check the status of your account
Last but not least, it could be an account problem. Whether the wireless carrier has accidentally paused your account or you have forgotten to pay your bill and they cut your service, it is always worth checking. Whether it’s Sprint, Verizon, AT&T or T-Mobile, it can happen with any of them. Even if it’s not an account problem, they might as well let you know if they are having problems with their system.