A lot of users say that when a text message is sent to them that have a picture attachment, the Samsung Galaxy S8 begins to start having issues. When you hit the download button and it appears that it is “downloading”, but nothing happens. It just sits there and stays on download.
When this ever happens to when you a get a text message that has a attachments, it can definitely be frustrated. We can only guess that you are also having these issues. It can get frustrating when you have payed so much for the smartphone and it is not working. Take a look at the following steps below in order to fix the problem that you are having.
Fixing the Galaxy S8 which is not able to download a Text Messages with Attachments:
- Initially, it is recommended to have the mobile data that is turned on for the Galaxy S8. It does not matter whether or not you have Wi-Fi connection, however, you need to turn on the mobile data for things like sending and receiving text messages that have attachments and solve the problems that you are having.
- The problem may not come for the device and you need to pay more attention to the APN. If you want to have the provider’s mobile data network connect, you must have the settings set and other mistakes may lead to more issues. It is recommended to take a look at the provider’s website to learn the APN for the Galaxy S8 or Galaxy S8+ Plus device. But, if this is a little bit more than you want, you can easily call the hotline to get some more help. You will right away know how you can set up your device.
In other scenarios, you can do a restart right away to fix the issue to let you be able to use your device without any issues.
Also, you can try to reset your device to a factory setting to solve the problem. Other people are also having this issue. Take a look at the guide on how to Hard Reset the Samsung Galaxy S8 to learn how to solve your problems.