SamsungTech

Galaxy S8 And Galaxy S8+ Plus: Deleted Emails Reappear And Other Email Issues

We’ve been receiving a large number of complaints from Samsung Galaxy S8 users that their email keeps showing them messages that they have deleted. There are two main reasons why this would happen. It could be a bug in the firmware or a update issue.

Most people having this issue seem to be describing a malfunction with the recycle bin. Emails that are deleted are sent to the bin temporality, only to appear later to their original folder.

There is a wide variety of ways to address this issue. The problem will tend to be more common for those that use Imap email. This type of email will always be actively syncing with the service provider, which is the factor that opens the door for this kind of problem.

If you don’t care about losing the message forever, you can get in the habit of deleting the message from the inbox, then heading straight to the bin to delete it from there too. Understandably, this will be a very long and annoying solution for most users.

 

Why does this happen?

The most likely culprit is a bug or fault with the firmware for the stock email application on the device. The IMAP system have been successful on previous Samsung devices, but with the Galaxy S8 or S8 Plus, this function seems to have picked up some strange bugs.

We hope that soon, Samsung will release an update to resolve the issue. It is likely as the email app will be one of the most used stock apps on the device, and you would think errors like this will not go unnoticed or ignored for very long at all.

Another solution is to start up your email account again, but this time to use POP servers instead of Imap.

With this type of system, emails are actually downloaded from the server onto the memory of your phone. This way, if you have the right “delete from server” setting checked, messages should never reappear in this way.

 

Update the password for an existing email account

Once you have created your account on your phone changing the password with that provider from outside your account is not possible.

For example if you use gmail, you have to be actively logged in to your gmail account, access setting and then change your preferences from there.

 

“Email has stopped working” error

This can be due to a recent update. Some users have complained of receiving this error when attempting to open an email in their inbox.

The first thing to do is troubleshoot the problem. Initially, try deleting the system cache. It will be fine to delete this data as it would have been there before the update. Your files and data will not be impacted so this method is a safe one to try first. Follow these directions to delete the cache:

  1. Turn the Samsung Galaxy S8 Off.
  2. Press and hold the Power up, Power and Home buttons all at the same time.
  3. When you first see the Samsung logo appear, release the power key but keep on holding the other two.
  4. When the android logo comes onto the screen, you can let go of all buttons.
  5. The volume buttons control the movement of the highlighted option. Move down and find “wipe cache partition.”
  6. The power key is used to select options. Press it.
  7. Then select Yes.
  8. Your phone will continue to carry out the process. This will take a few minutes.
  9. Once it is done, find ‘Reboot system now’ and press the Power key.
  10. The phone will then reboot like usual.

 

If the problem still remains, you can try troubleshooting the app itself. If you are using the stock email app, the following process will delete all the emails you have downloaded so far.

  1. Start at the Home screen, then touch the Apps icon.
  2. Then select Settings.
  3. Find and tap Applications and then select Application manager.
  4. Move along to the ALL tab.
  5. Find Facebook and select it.
  6. Tap the Force Close option.
  7. Then select Storage.
  8. Select Clear cache.
  9. Then select Clear data. When Delete comes up, tap it.

 

If this still has not worked, your last option is to perform a master reset. This process will delete all the files and data on your phone. It is important to backup any important files before following these steps.

  1. Turn the Samsung Galaxy S8 Off.
  2. Press and hold the Power up, Power and Home buttons all at the same time.
  3. When you first see the Samsung logo appear, release the power key but keep on holding the other two.
  4. When the android logo comes onto the screen, you can let go of all buttons.
  5. The volume buttons control the movement of the highlighted option. The power key is the select button.
  6. Find ‘wipe data / factory reset.’ Select it.
  7. Tap ‘Yes — delete all user data’.
  8. When it is done, select ‘Reboot system now’.

 

The phone will reboot and will be set to its original factory setting state.

 

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