Texting is a basic function of any smartphone. Samsung even improved its stock Messages app on Galaxy S8 and Galaxy S8 Plus with new, cool features. But what’s the point in it when you are actually having problems with sending and/or receiving text messages from your new smartphone?
You know, these are actually two separate problems. You might haven’t noticed so far, but they are affecting your smartphone in different ways, directly influenced by the phone that your texting partner is using.
Most Galaxy S8 and Galaxy S8 Plus users who complained about it so far were in the situation of:
- Not getting messages from iPhone users;
- Not sending messages to non-iPhone users.
Does it look like your situation too? Well, it’s precisely your situation if you have recently changed your SIM card from an iPhone into Samsung’s latest flagship. And you must have forgotten to deactivate the iMessage service.
In case you didn’t know, that one is incompatible with the Android devices. So, even though you have changed the devices, the service remained active on your SIM but the Android smartphone doesn’t recognize it. That’s why you cannot receive the messages coming from iPhone devices and you cannot send your messages to people who use Blackberry, Windows, or any other phones that have nothing to do with the iPhone.
The solution to this complicated issue is much simpler than you would expect. In fact, we’re about to show you not one, but two different solutions. If you still have the iPhone that you’ve used with the current SIM card, you’ll get it done in no time. If you don’t, you can still get rid of the iMessage service, only that you will have to do it online. Nothing complicated in this chapter either. Now, let’s take things one at a time.
Fix the Galaxy S8/S8 Plus not receiving text messages – solution #1:
- Get your old iPhone and insert the SIM card from your Android device in it;
- Turn on the iPhone and connect it to the internet;
- Access the device’s settings;
- Enter the Messages submenu;
- Identify the iMessage option and tap on it to disable it;
- Turn off the device and take out the SIM card;
- Put the SIM back into your new smartphone and start testing the messaging app.
Fix the Galaxy S8/S8 Plus not receiving text messages – solution #2:
- To avoid moving the SIM card around, access the Deregister iMessage page online;
- Scroll to the bottom and follow the instructions listed under “No longer have your iPhone?”;
- Type your phone number into the dedicated field and ask for the confirmation code;
- Type the code you just got on your phone into the Enter Confirmation Code box;
- Submit the code and that was all.
Now that you have officially deactivated the iMessage service, your Samsung Galaxy S8 or Samsung Galaxy S8 Plus will be able to communicate through text messages with any other smartphone.