All smartphones crash every now and then, but when reports start repeating and indicate what seems to be a pattern, you’d better look closely into that particular problem. So today is going to be about the Galaxy S8 and Galaxy S9 smartphones from Samsung. Some users have recently complained about apps crashing randomly on numerous occasions.
We’ve looked into all these reports, we’ve analyzed the messages from our readers, and we compiled some potential causes together with their solutions. We narrowed it down to top 6 solutions you should try. As usually, we are suggesting them to you in a particular order, to help you rule out problems one by one. Are you ready?
How to fix Galaxy S8 and Galaxy S9 apps crashing
Crashes can happen for many different reasons. From how you’re using the smartphone, to what kind of apps you’re running and what tech resources you have at your disposal, each of these could make a difference. Sometimes, all it takes is rebooting the phone. Other times, not even a factory reset will solve the problem. But we’ll get there soon enough:
Solution 1 – Check the software update
If the Samsung Galaxy S8 or Galaxy S9 that you’re using keeps crashing, the first thing you need to do is to check for a software update. Are you running the latest software available for your device? If you do, proceed to Solution 2. If you don’t, make sure you install it as soon as you can. Any improvements?
Solution 2 – Hunt down the faulty apps
If software is looking good, perhaps it’s one of those third-party apps giving you headaches. At this point, it’s important you determine whether all apps are crashing randomly or only several apps are crashing constantly. If it’s a third-party app, you have no other solution than to wait for its developer to fix the bug. This isn’t Samsung’s fault, but you can still use its Play Store to read reviews about these problematic apps, see what other users have to say about it and notice when an upgrade is announced.
It might not be the most pleasant thing to do, but until the developer corrects it, all you can do is to refrain from using it. Eventually, you might as well have to decide if you really need those apps or if you can give up on them.
Solution 3 – Initiate a factory reset
Software updates in place, faulty apps eliminated, but you’re still getting the crashes? Looks like you’ll need to run a factory reset. This process will bring your smartphone back to its original settings. This means it will erase all data, from the applications you installed to the information you saved, your Google account settings, and any other setting. It is highly imperative that you perform a backup of everything you have on it, prior to initiating the reset!
Solution 4 – Check your phone’s memory
Your Samsung Galaxy S8 or Galaxy S9 appears as if you just took it out of the factory but still crashing? Suspect a memory problem and do a simple… restart. Yes, it’s just like with your PC, when the first thing you do if it starts acting strange is to restart it. The explanation lies in a memory glitch that you can get over with a simple reboot.
Solution 5 – Clear the cache on your phone
If the restart doesn’t change anything, you can still tackle the memory problem by clearing some data and cache:
- From the home screen, tap on the Apps icon;
- Then tap on the Manage Applications menu;
- Identify the app you’ve noticed it usually runs when the smartphone crashes;
- Select it and tap on Clear Data and Clear Cache;
- Repeat the process with all the other apps that have previously made the phone crash.
With all the apps that you rely on cleared of data and cache, the device should work smoothly. You can also read this detailed guide of clearing cache on Galaxy S8/S9. If not, there’s still one hope left.
Solution 6 – Remove anything you can give up on
The problem could be again relating to memory. If an unstable app doesn’t have enough memory to run on proper parameters, it can block the entire system. That’s why you should do a serious cleanup among your apps or delete whatever media files you no longer use. Remove whatever is unnecessary from your phone and see how it goes.
Let us know in the comments below which one of these methods worked for your problem!