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Gyro Troubleshooting On Galaxy S8 And Galaxy S8+ Plus – How To Fix The Won’t Rotate Problem

If you’re used to navigating online, you can tell that there are many instances when you would appreciate a wider screen. Usually, that’s when you switch your Samsung Galaxy S8 or Galaxy S8+ Plus from vertical to horizontal and you expect it to adjust the orientation of the screen from portrait to landscape. But this will only happen as long as the gyroscope is doing its work, hand in hand with the accelerometer.

Before you decide that the screen won’t rotate and gyro stopped working, pause for a minute to make sure that the screen rotation is still active. You might have accidentally disabled it. Nevertheless, if the function is On but you still cannot rotate an internet page or the Camera app, or, even worse, you see the camera feed upside down (buttons included), the time has come to investigate your problem.


It might be a software bug, your Android requiring a system update to get over it. That’s why we would advise you to either initiate a hard reset or a factory reset. Before you get there, however, you can do a so-called self-test:

  1. Go to the Home screen;
  2. Tap on the Phone icon;
  3. Select the Dial pad;
  4. Tap *#0*#;
  5. Wait for the Service Mode screen to launch;
  6. Tap on Sensors;
  7. Do the self-test.


If you’ve followed these steps but you couldn’t access the Service screen, most likely, the access has been forbidden by your wireless carrier. That’s when you start considering bringing your Samsung Galaxy S8 or Galaxy S8+ Plus to its factory defaults. Take some time to read this guide and learn more about it. Perhaps you will also want to discuss with your service provider first, just in case they know about this problem from other clients and might be able to give you a less invasive solution.


As a final resort before performing a hard reset, you could try to jolt the phone with the back of your hand. Some people say that the screen started to rotate after that, though we wouldn’t recommend you to do the same.

With a hard reset, you will basically remove all data, apps, and settings. Your Samsung will look as new. All you have to do will be to restore the backup you have previously created under Settings, Backup And Reset, and start personalizing the device once again. If the screen used to rotate and the gyro was working on the Samsung Galaxy S8 and Galaxy S8+ Plus the first time you bought it, it should start working back, now that you have finished the hard reset after reading this guide.


As you can imagine, if neither the factory reset nor the hard reset couldn’t make the gyro functional again, take your smartphone into service as soon as possible.



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