Does your Galaxy S8 or Galaxy S8+ Plus turn off randomly? Many users have reported that their Galaxy smartphones sometimes switch off at random, and many users aren’t quite sure what the cause is.
Whilst both the Samsung Galaxy S8 and the Samsung Galaxy S8+ Plus are great phones, dealing with these random switch-offs can be very frustrating to say the least. In this article, we’ll share some tips for you to follow so that you can stop your Galaxy device from switching off randomly.
Factory Reset Galaxy S8 and Galaxy S8+ Plus
For our first method, we’d suggest factory resetting your Galaxy S8 or Galaxy S8+ Plus. It’s very important to note that before you read our guide on resetting a Galaxy device, you should make sure you backup all of your data. A factory reset will wipe any data from your device. Here is a guide on how to factory reset the Galaxy S6 and Galaxy S6 Edge.
Clear cache on Samsung Galaxy S8 and Galaxy S8+ Plus
If you’re not ready to completely factory reset your Galaxy S8 or S8+ Plus, you could follow a different fix instead. By clearing your cache on your Galaxy device, you may be able to fix the same issues that a factory reset may have been able to fix. The difference with performing a cache clear is that it will not wipe all of your data. We’d still recommend backing up your data before attempting to clear your cache on your Galaxy S8 or S8+ Plus. (Learn how to clear the Galaxy S8 cache). To clear your cache, turn your Galaxy S8 off completely. Next, hold down the Power, Home, and Volume Up buttons together. Once the Samsung logo appears, let go of the buttons. You’ll now be in the recovery menu. You can use the power buttons to move up and down the menu and the power button to select items within the menu. Scroll to ‘wipe cache partition’ and use the power button to select it. You’ll then need to reboot your system when prompted.
Still can’t get your Galaxy S8 fixed after following the steps above? The next step we suggest is to get in contact with your network provider or with Samsung. Samsung provides a warranty on your Galaxy S8 handset, so they may be able to fix your device, or send a free replacement, under the warranty.