The first time you get a Samsung Galaxy S8 or even a Samsung Galaxy S8+ Plus, you have to activate it. Just like with any other Android device, the process should be simple. Until it isn’t and you discover that, for whatever reasons, the activation does not work. Before you assume anything, you should simply take the new device and send it back to the carrier from where you have purchased it.
Numerous users of Samsung Galaxy S8 and the latest Samsung Galaxy S8+ Plus complained about such issues. Whether they have bought it from Sprint, Verizon, T-Mobile, AT&T, or any other seller, it makes no difference. The easiest solution should come from the carrier.
In the event that you would prefer a quicker solution, you will have to do some troubleshooting yourself. One of the most likely causes is a problem with the device’s servers. Assuming that the Samsung Galaxy S8 or Samsung Galaxy S8+ Plus cannot reach the servers, the activation will not be completed. It won’t take long until you will realize that the smartphone is not activated or that it was activated but it has no service, which is another problem.
The second most common cause of the activation problems will relate to the device not being recognized by the carrier. When you cannot activate the service, no matter the context, you can begin by hoping that a refresh, restart, or reset of the phone could facilitate the connection with the servers…
- That’s why the most effective – and radical – solution you can try is a full restore. Do a and get a fresh start for the phone. Backup your data if you have managed to run or save anything on it recently – from Settings, Backup & Reset – and then proceed with the steps suggested in the link from above. With a “brand-new” device, the activation might work smoothly on the second attempt.
- If you’re not the type of person who goes for the most radical solution first, a mild option is a simple restart. Use the Power button of the Samsung Galaxy S8 or, just the same, of the Samsung Galaxy S8 Plus and select the Power Off from the options that will show up on the screen. Once it turns off, let it sit for a couple of minutes and only later turn it back on. Check out to see how the activation goes.
- When neither the restore nor the restart helped with your problem, one last thing you can try is to connect to another wireless network. If the activation problem was actually caused by an issue with your network connection and wireless settings, once you switch the network, the Samsung Galaxy S8 should activate easily.
You’ve come this far but you’re still in the very same situation as in the beginning? As you probably know, the factory reset is the most significant change you can perform on your own. Whether you have tried it first or last, the only thing left for you is to ask for professional help.
As suggested initially, take the Samsung Galaxy S8/S8+ device to the carrier and have them activate the phone for you. It may not be as comfortable as self-troubleshooting, but it should pay off really well soon after that.