When you turn on the Samsung Galaxy Note 8 and Note 9 but the screen remains turned off, what do you think of? The first thought might be that it got broken, but then you see that the lights of the soft keys turn on normally. You have a hope, and maybe, just for this time, the device turns its screen on after a while the Note 8 and Note 9 black screen.
Such isolated events may come and go, but if your Samsung Galaxy Note 8 or Note 9 tends to remain with its screen blocked more and more often, you cannot afford to ignore it. You’ll see that, after some time, when the black screen issue doesn’t go away, you end up without the possibility to take your calls. Until you fix this black screen problem, there’s nothing else you can do with your smartphone.
When the screen fails to wake up, wipe the cache
This action is easy to perform, provided you know how to access the Recovery Mode. That’s the booting sequence from where you can select the option labeled as Wipe Cache Partition. To get to it, you will have to:
- Start pressing, simultaneously, the Power, the Volume Up, and the Home buttons;
- Release the Power button when the device vibrates and the other buttons when the Recovery Screen loads;
- Go to the Wipe Cache Partition with the Volume Down key;
- Select it with the Power key and wait for the smartphone to finish this process and then reboot.
When wiping the cache doesn’t help, try a factory reset
This sequence of steps is common with numerous Samsung Galaxy Note 8 and Note 9 problems. The device isn’t working, you first wipe the cache, and, ultimately, you learn how to factory reset the Samsung Note 8 and take care of it. Of course, you also learn that you must first back up all your data and information, then, bring the phone to its initial settings from the factory, and, finally, you take the time to reconfigure it from scratch and restore your previous backup.
Asking for technical support is always an option
The instances when you cannot fix the black screen issue on Samsung Note 9 and Note 8 with any of the methods presented above are quite rare. When that happens, it usually means that it is a more serious problem that requires the intervention of a professional. Don’t hesitate to ask for it and you might as well discover that you need to completely replace the smartphone when everything else fails!