When you turn on the Samsung Galaxy Note 8 or Note 9 but nothing seems to happen – as in the screen gets stuck on black, without displaying anything – check out the soft keys! If those buttons still light up like always, it looks like you’re having a problem with the display that doesn’t wake up. Some people reported that this happens to them randomly while others go through this unpleasant experience several times in a row.
More on how to fix the black screen issues with Samsung Galaxy Note 9 and Note 8, you’ll find out from our instructions from below. We will assume, in this particular order, that you need to wipe the cache partition, to reset the phone to its factory defaults, and to ask professional help from a technician. Let’s see what each of these options is all about.
To wipe the cache partition from the Recovery Mode…
- Turn off the device;
- Tap and hold the Volume Up, the Power, and the Home keys, all at once;
- After a few seconds, you should feel a short vibration, the telltale that you can now release only the Power key;
- Keep holding the Volume Up and the Home keys until you see the System Recovery screen;
- When that happens, use the Volume Down key to make your way to the option labeled as Wipe Cache Partition;
- Start to wipe the cache with one less tap on the Power key;
- Wait for the process to end and the smartphone to reboot automatically.
To factory reset your Samsung Galaxy Note 8 or Note 9…
You will have to follow a specific tutorial that we have prepared for you in this article on How to Factory Reset a Galaxy Note 8. It will probably be a bit more complicated than wiping the cache partition, for the obvious reason that you need to take extra time and back up all your files. This will ensure that no data will be lost and that once you reset the phone and start configuring it, you’ll be able to bring back all your important information.
When nothing works, get some technical support
We trust that you don’t need any instructions for this final option. The only thing we should say is that, whenever you are feeling overwhelmed by a particular situation, you shouldn’t postpone this decision. A physical check in an authorized shop, by someone who really knows what to do, can spare you from lots of troubles. And whether you’ll have to pay anything for this black screen problem on Samsung Galaxy Note 9 and Note 8 or not will very much depend on your warranty and the real cause of the problem.