A number of Samsung smartphone users have reported that a black screen comes on when they power on their Galaxy S8 or Galaxy S8 Samsung smartphones. Some users may have noticed that the screen fails to turn on randomly from depending on the users. However, it is a common problem to users experiencing this problem such that screen totally fails to wake.
There are a number of ways through which you can try and solve this problem. Kindly follow the instructions as given below to learn how to fix the black screen on Galaxy S8 and Galaxy S8+ Plus.
Boot your smartphone to Recovery Mode and Wipe the Cache Partition
Follow the steps below to enter Galaxy S8 Smartphone into Recovery Mode by booting.
- Get the phone into Recovery Mode.
- Release the Power button once your Samsung Galaxy S8 smartphone vibrates but continue holding the Volume Up and the Home key. Don’t release the other buttons until the Android System Recovery
- Scroll down using the Volume Down button to find and highlight Wipe Cache Partition. Use the Power button to select this option.
- Your Galaxy S8 should reboot automatically once the cache partition is cleared.
Follow this link for a detailed explanation of how to clear cache on your Galaxy S8 and Galaxy S8+ Plus.
Factory Reset your Galaxy S8 and Samsung Galaxy S8+ Plus
You should perform a factory reset if your phone does not get rid of the black screen after carrying out the above detailed procedure. Follow this guide to learn how to factory reset your Galaxy S8 and Galaxy S8+ Plus. .As usual back up all your data before performing a factory reset.
Seek professional technical support
While most of the methods usually work, it is not uncommon for users to still experience the black screen on Samsung Galaxy S8 and S8+ Plus smartphones. If this is the case, you should take the phone back to the retailer who sold it to you and asked them to check for any technical glitches in the phone. If the phone can be repaired due to some defects discovered, a replacement unit should be provided for your Galaxy S8 smartphone.