When your brand-new Samsung Galaxy Note 8 or Note 9 can’t seem to send or receive messages, you’re right to be upset. Don’t take it personally, though, as it can actually be an easy to fix problem, especially since, most likely, it has to do with the iPhone users.
- Have you noticed that you cannot get texts from other iPhone users?
- Have you noticed that you cannot send texts to other non-iPhone users?
By all means, the information displayed below will serve you well. And yes, to answer your question, these manifestations have a common cause. Just look at how your Samsung Galaxy Note 8 or Note 9 texting problems revolve around the nature of the device that is trying to send you messages or to receive your messages.
Long story short, it’s all about the iMessage. If you recall well, you’ve used this SIM on an iPhone before you’ve moved it to the Note 9 and Note 8. And you haven’t deactivated the iMessage service before you’ve made the switch. That’s why you now cannot send messages to Windows, Blackberry, or Android users and you cannot receive messages from iPhone users. The missing link here is your iMessage account.
If you still have that old iPhone, you can put the SIM back in and go to its Message settings to turn off the iMessage feature listed in there. You must have a 3G or an LTE data connection when you do so, but, other than that, there’s nothing complicated about it.
Now, if you can’t find the iPhone, if you don’t have access to it, or if you just don’t feel like swapping the devices, you can still fix your Samsung Galaxy Note 8 or Note 9 texting problem. You’ll have to do it online, on the Deregister iMessage page, from where you can turn off the iMessage just as easily.
Tap on “no longer have your iPhone”, an option listed at the bottom of that page, and follow the prompts. You’ll be asked to type your phone number, select the region, and require a verification code. Once you receive it on your smartphone, you can type it into the Enter Confirmation Code field and submit the code for validation. Within a few seconds, your problem with the Samsung Galaxy Note 8 or Note 9 messages will be solved!