When you’re in the middle of something – doesn’t really matter if it’s important or not – and the Samsung Galaxy Note 8 and Note 9 turns off out of the sudden, you may just think it’s weird. But then, when it happens again, and you notice that your smartphone actually has this tendency to turn off randomly, you become concerned. And you’re right.
It’s not like you can associate these sudden shut offs with the use of a particular app – if that was the case, it would have been much easier to wipe that app’s cache or to simply uninstall it and see how it goes. But when you can’t see a pattern and the Note 8 keeps turning off randomly, you can tell it’s not normal at all and you want to do something about it.
You can try to factory reset the Samsung Note 8 and Note 9 – it almost always works!
Here, you have an accurate guide with the exact steps of how to factory reset a Note 8. Don’t go over the part with backing up your files because this reset will delete everything in the process. If you don’t back up the data that matters to you, so you can restore it later, you will lose it all. So, do your homework, protect your files, and then follow our suggestions. When the phone is back functional, it will be like taken out of the factory and it will be your responsibility to start configuring it and making it fully usable. Hopefully, the random restarts will stop.
If not, you can try to clear the system cache on Samsung Galaxy Note 8 and Note 9
If the reset only settled the things for a while but the problem reappears at some point, it might be related to your smartphone’s activity. The most logical thing to do is to work on the device’s cache memory, something that will take you to the Recovery Mode, where you have this Wipe Cache Partition option.
You probably know the drill, it’s been used with other Samsung Galaxy Note 8 and Note 9 problems as well. Tap and hold the three keys of Power Off, Volume Up, and Home and only release it when the blue recovery text shows up on the screen with the Samsung logo. In there, navigate with the Volume Down and activate options with the Power key. Use the “Wipe Cache Partition” and then the “Reboot System Now” options and that should be all.
Last but not least, check the manufacturer warranty
You can’t do anything else on your own, so, why waste the time and not let the warranty work for you? If the Samsung Galaxy Note 8 and Note 9 turns off randomly while still in warranty, by all means, take it to an authorized service!