The gyroscope and the accelerometer seem to be two of the most insignificant details of your Galaxy Note 8 or Note 9, as long as they work properly. Once that one or the two of them start having problems, you can experience all kinds of weird “symptoms”. From stuck internet pages – or any other page that won’t go from vertical to horizontal – to upside commands on your camera app, it’s a series of annoying malfunctions that you’ll want to be fixed as soon as possible.
The thought of a hard reset may already be in the back of your mind, but let it linger there for a little longer. Don’t act in that direction, yet…
First, test if the gyro and the accelerometer are still working
- Go to the Home screen of the device;
- Open the Phone app;
- Switch to the Dial pad;
- Type the following code and don’t do anything after that: *#0*#
If you’re being automatically redirected to the service screen, do a self-test. If nothing happens after you type the code, it means that your wireless carrier isn’t giving you access to this screen.
Second, talk to your service provider
Calling the carrier and asking explanations won’t help you, they have the right to disable this option and that’s probably what they did. You can, however, call your service provider and ask if they know anything about the problems you’re currently encountering on your Samsung Galaxy Note 8 or Note 9. Before resorting to a general action of restoring it to the factory defaults, you might get lucky. If the provider got similar complaints from other users, maybe they already have an effective solution to suggest you.
Third, get back to your first though – the reset
If not even this alternative helped you, take a few minutes to read this guide. It will introduce you to the essentials of how to perform a factory reset on a Samsung Galaxy Note 8 or Note 9. Take it into account and it shouldn’t be difficult. The only mistake you cannot fix is forgetting to back up your data before you begin. The reset will delete everything so, go to Settings, Backup and Reset, and follow those indications to put your data into an archive that you will be able to use later. Then, proceed with the reset.
When nothing worked, fight your temptation of hitting the Samsung Galaxy Note 8 or Note 9. We know you’ve read it online, there are some shady places where they discuss this option of hitting the device to make it work… But just because it says somewhere you can do that, it doesn’t mean you should. You still have the alternative of letting a professional take care of it!