Some owners of the new Samsung smartphone have reported of black screen problem on Galaxy S7 and Galaxy S7 Edge. Even thought the buttons on the phone light up like normal, the screen stays black and doesn’t turn on. Others have said that the screen turns on and off at random times and sometimes won’t even power on. Don’t worry, below we’ll explain a few different ways to fix Galaxy S7 and Galaxy S7 Edge black screen issue.
Boot to Recovery Mode and Wipe Cache Partition
The first thing you should do is get your Galaxy S7 or Galaxy S7 Edge into Recovery Mode by booting the smartphone:
- At the same time, press and hold the Volume Up, Home, and Power buttons
- Once the phone vibrates, release the Power button, but still hold the other two buttons.
- Once the Android System Recovery screen appears, use the “Volume Down” button to highlight “wipe cache partition” and select it with the Power button.
- Once the cache partition is deleted, your smartphone will reboot automatically
You can also read this guide for a more detailed explanation on how to clear cache on the Galaxy S7 and Galaxy S7 Edge
Factory Reset Galaxy S7 and Galaxy S7 Edge
Another method to solve the black screen problem on Galaxy S7 and Galaxy S7 Edge is to factory reset your smartphone. You can read these instructions on how to factory reset the Galaxy S7 and Galaxy S7 Edge. You should know that prior to completing a factory reset, it’s important to backup your pictures, contacts and other files so you don’t lose anything in case something goes wrong.
Get Technical Support
If you’ve followed the steps above and still having problems with the Galaxy S7 black screen problem, it’s recommended to take your phone back to the store and get it checked for any damage. In most cases, if the phone is defective, a replacement phone could be give to you until it’s repaired.