There have been some incidents that have been reported in the past indicating that the Samsung Galaxy S9 and Galaxy S9 Plus screen doesn’t turn on. The screen remains black and doesn’t display anything even with the buttons light showing as usual. This has become one of the main issues facing the Galaxy S9 and Galaxy S9 Plus users. In some of these incidents, one of the solutions that people suggest is to connect the device to a power outlet. This is based on the assumption that probably your device’s battery is dead. There could be several causes of this problem, and we will give you some optional solutions to solve this issue of screen won’t turn on Galaxy S9 or Galaxy S9 Plus.
Check the Power Button
First, it is recommended that you confirm the issue doesn’t lie on the power button. To do this, tap the button a few times on your device. If this doesn’t solve the issue, follow the guide below to solve the issue causing your Samsung Galaxy S9 or the Galaxy S9 Plus screen not turning on.
Boot Device on Safe Mood
To see which apps could be causing the issue, turn the device on in “Safe Mode”. This is because the device will use the pre-loaded apps when booting on this mode. To know how to do this, reference the steps below.
- Click and hold the power button at the same time
- Once the screen shows up, you can release the power button. Otherwise, press the power button and hold the volume key down.
- While your device restarts, you will see Safe Mode text displayed on your device towards the bottom of your screen.
Access Wipe Cache Partition and Recovery Mode through Boot Feature
The following instructions will indicate to you how you can use the boot feature after you get into Recovery Mode.
- Set the phone in Recovery Mode
- When the phone vibrates, release the power button and continue holding the other two buttons until the phone displays Android System Recovery
- Scroll with the Volume down button to select “Wipe Cache Partition” and to activate it click using the power button.
- Once the cache partition has cleared, your Galaxy S9 will reboot automatically
To get a more specific way on how you can do this, read this guide on how to clear cache on the Galaxy S9.
Seek Technical Advice
We recommend that you visit the nearest Samsung Galaxy S9 shop in case the above options don’t work. If a technician advised the device is faulty, you might need to do a replacement. In most cases, however, it is the button that is faulty or not functioning well and should fix the screen not turning on Samsung Galaxy S9 and Galaxy S9 Plus.