In many cases, the purchase of the new Samsung Note 8 and Note 9 smartphones has come with complaints of continuous mobile Internet lag. This concerning problem could be the result of an array of issues. In any case, it is very frustrating to purchase a new phone and then have it freeze when trying to access your favorite apps like Facebook, YouTube, or Instagram.
There are many simple types of complications that could be responsible for this irritating issue. Luckily, there are a few steps you can take to try and fix the problem so that you can freely use the Internet to access apps and search the web on your new mobile device.
Common reasons for internet issues on Note 9 and Note 8:
- You may not be accessing good mobile signal strength.
- You may not have fast Wi-Fi access, or it may be weak.
- Using websites with very high traffic can result in poor internet connection and make your new phone freeze.
- If there are multiple people sharing the network you are using, it will lower your signal strength.
- Running a high multitude of apps simultaneously can result in slower processing speeds.
- If your available memory space in your device is low, it is likely to perform more slowly.
- If you have not recently emptied your Internet cache, it may be full. This can result in reduced connection speeds.
- You may need to update the software your Note device to reduce freezing and connection issues.
- If your internet browser is outdated, it may run more slowly.
- It is possible that the data speed limit provided by your mobile carrier has been surpassed.
All of the reasons listed above are common occurrences that can result in slow processing speeds and Internet lag on Note 9 and Note 8. If you have attempted to resolve all of these issues are still having trouble with your connection speeds, there are a few steps you can still take to resolve your problem.
Make sure Wi-Fi is turned off on Note 8 and Note 9
Try turning your Wi-Fi off to decrease the chance of your phone attempting to connect to a weak connection. Your phone will always attempt to connect to the nearest known Wi-Fi network when the Wi-Fi option is turned on, even if the signals are very weak. Sometimes you can avoid Internet lag and obtain much faster data speeds by disconnecting and reconnecting your Wi-Fi
- Turn on your Note device.
- Open the device Menu.
- Next, select Settings from the list of options.
- Tap on the Wi-Fi option.
- Click on the slider bar beside the Wi-Fi option twice. This will disconnect and reconnect your Wi-Fi network.
Clear caches on Note 8 and Note 9
If you have tried the previous steps and are still experience a poor Internet connection, there are still more options for you to try in order to resolve your problem. Next, you will want to try a “Wipe Cache Partition.” Unlike most cache clearing options, this will not delete wipe any of your files from your device, so you will not lose your photos, contacts, or other important documents.
Using this method to clear your cache is simple. Learn here how to clear Note 8 phone cache.
Scan Note 8 and Note 9 for Malware
If you have cleared your cache and saw no results, there is one more option you can try in order to speed up your Internet connection. Sometimes, reduced processing or Internet speeds can be the result of active malware on your device. In order to remove malware from your phone, you will need to download a malware scanning app from the Google Play Store. Choosing an app that will work well is important, so it is recommended that you carefully read the app reviews before deciding on any particular app.
While reading reviews, try and find some people with similar issues on their device that stated that the app helped them resolve their slow data speeds. This can help ensure that the malware scanner you choose to download will help remove your problem and not just be a waste of your time.
After you find an app, you will need to open it to perform a scan. In the case that the app finds malware on your device, you will first need to erase the cache and data on your smartphone.
In the last resort, you may also need to restore your phone. You can do this by completing a factory reset on the Note 8, which will return the phone to factoring setting. Using this method will result in loss of all of your data, including contacts, pictures, and saved files, so be sure to back up your phone before resetting it.
Get Technical Support
If none of the options above has helped you resolve your issue and you are still dealing with slow, lagging Internet speeds, you will need to take your Note 8 or Note 9 to a technical professional. A technical specialist that is trained to understand Note 8 and Note 9 software will be able to resolve your issue. If not, he or she may give you information on how to obtain a replacement device.