In one of our previous Samsung Galaxy S9 Plus tutorials, we showed you how to handle that error where you can’t download an email attachment without saving the email first. But what do you do when you can’t even open such an attachment, let alone to download it? Like when you’re unable to email attachments on Galaxy S9 or Galaxy S9 Plus.
We’ve been getting signals lately that this particular issue is triggered by PDF attachments. Galaxy S9 Plus users who get an email with a PDF attached are more likely to have troubles opening it. The same goes for when they are trying to save it before accessing it.
So, whether you hit the Open or the Save button, chances are you’ll briefly see the Adobe program icon on the display, as if the app is about to launch. But it won’t happen, the Adobe will instantly disappear, and there will be no trace of your attachment’s content.
Looks like there’s no way you can see what’s in it, only that there is… Try, in this particular order, to:
- Make sure that you do have the required app for opening that particular attachment;
- Remove your email account and add it to the Samsung Galaxy S9 Plus once again;
- Factory reset the smartphone, to restore its software and get rid of any error.
If you go to the Play Store and search for that app you should be using, it won’t be hard to tell if you already have it or not. Selecting it, you’ll see the options of Uninstall and Open if that app is ready to use on your device. If it isn’t, use the Install option and try your luck once again. You can even try to use a different PDF viewer than Adobe, for the PDF attachments that you can’t access.
As mentioned, the alternative is to have the email account removed and reconfigured. This should work with both the stock email app and any other third-party email app that you’ve been using. For the removal part:
- Open the Apps menu;
- Switch to the tab labeled as Accounts;
- Select your email account;
- Tap on More;
- Tap on remove account.
Third-party email apps can be simply reinstalled and configured from scratch once you’ve removed your account. With the stock app, however, you’ll have to:=
- Go to the General Settings of the device;
- Select Add account;
- Select Email;
- Follow the prompts to register the account all over again.
If this doesn’t work either, you’re left with having to back up all your data – photos, videos, text messages etc. and factory reset the Galaxy S9. When you reconfigure and you start using it, you should be able to open email attachments on Samsung Galaxy S9 and Galaxy S9 Plus.