The series of Galaxy S9 and Galaxy S9 Plus potential problems with the Messages app is longer than what you might have suspected. After discussing text message attachments download problems, today we turn to another issue. Just as annoying, potentially even more frustrating…
Those who weren’t able to download an attachment would have still seen it, seen the app, the text message content, and that they have an attachment waiting to be read. With the white screen problem on Samsung Galaxy S9 and Galaxy S9 Plus Messages app can manifest, however… you just stare at a blank, white screen. Not cool at all!
But the “best” part is that the problem can trigger suddenly. You’re not just trying to launch the Messages only to see a white screen. No, you do it successfully, you start typing, you want to use an emoticon and only then, after you have selected it, when you hit Send, the white screen on Galaxy S9 and Galaxy S9 Plus strikes in.
The good news in all that? The white screen tends to act more like a glitch. If you are calm and patient enough to close the app and open it back, to send another message, it should work, eventually. But you haven’t bought the Samsung Galaxy S9 to settle for such compromises. You want to be able to send your text messages without any hiccups.
Here’s How To Fix Samsung Galaxy S9 And Galaxy S9 Plus White Screen In Messages App:
- Close the app and return to the Home Screen of your phone;
- Launch the Apps menu;
- Open the Settings option;
- Use the Backup & Reset feature;
- Use Factory data reset;
- Use Reset device;
- Confirm with your password or PIN;
- Hit Continue;
- Tap on Delete All.
Resetting the device is one thing that can work, more often than not. If you’re not that much into it, you can still try to clear the cache and the data of the Messages app. Maybe the glitch was caused by the cache and you’ll be fine afterward. If you’re not… the hard reset is what you must try next.
Read our tutorial titled how to hard reset a Galaxy S9 or Galaxy S9 Plus device and pay particular attention to the first steps. In there, you’ll see exactly what you need to do in order to protect your data. The hard reset will erase everything from the phone, but you can bring it back from a previous backup version, once the reset is done. That’s why you must always back things up before you try the ultimate solution for the Galaxy S9 and Galaxy S9 Plus white screen Messages app.