At the moment, we have common firmware-related problems that users of Samsung Galaxy S8 and Galaxy S8+ Plus have reported. One of these issues is the freezing of the smartphone when powering on. The Galaxy S8 and Galaxy S8+ Plus gets stuck on the logo and this happens regardless of what you are doing on the phone. This issue usually occurs after updating a firmware. This has led many users to claim that the firmware update creates more problems instead of providing a solution.
Due to the high number of user complaints regarding this issue, I have gone ahead to provide an effective solution that you can read in this article. Read on to get a better understanding of such problems and learn to solve them. I have also provided procedures for troubleshooting the freezing on logo problem for your Samsung Galaxy S8 or Galaxy S8+ Plus. Note however, that we do not provide a guarantee for the effectiveness of the procedures since the complexity of the problem depends with the source of it.
Galaxy S8+ Plus gets stuck when booting up after an update
I own a Galaxy S8+ Plus and have used it for only 5 months. I have installed a couple of updates which worked successfully but unfortunately I experienced some problems after installing the latest update. My smartphone can’t seem to boot up to the Homescreen. The phone gets stuck on the logo, I have given it up to 2 hours but it cannot go beyond this point. At other times, it brings on a black screen and stays in that mode for long. I started experiencing this problem just after installing the latest update and then my phone rebooted automatically. I regrettably can’t confirm whether the last update was successful or whether it failed.
Updates sometimes do require a reboot in order to implement them properly after the installing them. Your problem is as a result of a corrupted data or caches. We have encountered similar problems before in instances where booting up freezes. I am going to recommend a very effective procedure which you must try with before trying any other methods of fixing such issues.
Step 1: Delete all aches by wiping cache partition on Galaxy S8 and Galaxy S8+ Plus
A corrupt app or system cache as well as incompatibility cases occur after an update. As a result conflicts are bound to occur when the installed firmware uses these corrupted data or cache. This is what causes the problem you are experiencing on your smartphone. The arising issues also impact negatively on the overall device performance. If you didn’t know, it is recommended to clear the cache from time to time to ensure that your smartphone is in good shape and performs optimally. Deleting cache does not pose any risk to your system and hence clearing it can be done as frequently as you can.
Turning off Samsung Galaxy S8 or Galaxy S8+ Plus:
- Simultaneously press and hold the power, volume up and the home buttons.
- Release only the power key but hold the other two buttons once the Samsung S8 logo shows up.
- Wait for the Android logo to show and then release the volume up and home buttons.
- Wait for 30-60 seconds before doing anything on your phone.
- Use the volume down key to browse through and highlight the option for Wipe cache partition.
- With the option still highlighted, use the power button to select the option
- Choose Yes using the volume down button and select by pressing the power button.
- Give the phone some time to complete clearing the cache partition
- Reboot system using the option provided using the power button to select it.
Your phone will reboot although it might take longer than usual to complete this process. In my experience, wiping the cache should help you fix this issue. Nevertheless, try factory reset if the issue persists after wiping the cache partition. Factory reset is not highly preferred because it poses a risk of data lose. This is why I would recommend you try the solution provided below before performing a factory reset.
Step 2: boot your Galaxy S8+ Plus in Safe Mode
Incompatibility of third party apps with your system results in issues such as the one you are facing. This deters your smartphone from booting properly. You can confirm whether or not third party apps have anything to do with the problem you are facing by booting the phone in the safe mode. Moreover, the safe mode will also enable check to see if you can still backup your data and files.
- Press and hold the Power button
- Release the power button just when the Galaxy S8 or Galaxy S8+ Plus appears on the screen and press and hold the volume down button.
- Do not release the volume down button until the smartphone reboots completely.
- Release the volume down button after seeing Safe Mode in the bottom left corner of your screen.
A successful reboot will help your phone fix the problem without having to perform a factory reset. Use the safe mode to also back all your necessary files and data. Once you have done all this, reboot your smartphone in the normal way.
I have also come across instances where I only had to run the phone in the diagnostic mode while running only the pre-installed apps and services. If you want to avoid the unnecessary hassles of data back-up, you can try the diagnostic mode.
If you realize that after backing up your data, you cannot still boot your phone successfully in the normal way, the only other alternative is to proceed to the step below.
Step 3: Try to Boot the Galaxy S8 in recovery mode and then perform master reset
A master reset should bring your smartphone back to its factory settings. This procedure leaves the firmware update running. Master reset usually clears the cache partition as well as the data partition. The data partition contains apps, personal info and preferences. Although this is your best shot at fixing the problem, however there is no guarantee that you will fix the problem especially if your last update was not successful. The procedure for performing a factory reset is outlined below;
- Turn off the Samsung Galaxy S8+ Plus.
- Press and hold the volume up and home keys and proceed to do the same for the power key
NOTE: It does not matter for how long you press and hold the volume up and home keys because this does not have any effect on your phone. However, the time you take to press and hold the power button affects the phone’s response time.
- Let go of the power button as soon as the Samsung Galaxy S8+ Plus appears on the screen.
- Once the Android logo appears, you can release the two keys and leave the phone for 30 – 60 seconds.
NOTE: Installing System Update message might appear on your screen for some seconds prior to displaying the menu for Android System Recovery. This appears as the initial step for the whole procedure.
- Use the volume down button to navigate through and highlight wipe cache data/factory reset option.
- Use the power button to select the highlighted option.
- Choose ‘Yes-delete all user data’ by using the volume down button then with the power button, select the option
- Give your phone enough time to complete the master reset.
- Choose to Reboot System Now using the Power button after which the reboot will take place although longer than normal.
The master reset in safe mode is an effective method for fixing the problem highlighted above. However, you are advised to take the phone to the retailer for firmware checkup if the problem persists after the master reset.