For those of us with a Galaxy S8 or Galaxy S8+ Plus, you might have experienced a black screen right after your device has been powered ON. You notice that even after your Galaxy S8 buttons have lit up, the screen remains blank and nothing shows up. This especially happens for different users at specific times, but the black screen issue is the common problem to all the users. There are various ways to deal with the black screen problem as illustrated in our guideline bellow.
Try to factory reset Galaxy S8 or Galaxy S8+ Plus
One way that definitely fixes the black screen problem is through resetting your device back to its factory settings. Our following guide will assist you on how to reset your Galaxy S8 and Galaxy S8+ Plus back to its factory settings. Always remember to back up your files and information before opting to reset your Galaxy S8 to prevent any data loss through the process.
Try booting your phone to Recovery Mode and Wipe the Cache Partition
Follow the below steps to get your Samsung Galaxy S8 into the Recovery mode through the booting of your device.
- Press and hold the Home, Power and the Volume Up keys simultaneously.
- Wait for the device to vibrate then release the Power button. Meanwhile, keep hold of the remaining 2 keys till the Android System Recovery mode shows.
- Use the ‘Volume Down’ button to highlight ‘Wipe Cache Partition and hit the Power key to choose it.
- Your Galaxy S8 restarts automatically after the clearing the cache partition process is done.
Read our guide below for a more comprehensive explanation on how you can clear the cache of your galaxy S8 and galaxy S8+ Plus.
Sought technical assistance
If not any of the above suggested methods seem to be solving your problem, it is recommended that you take your device back to the store where it will be physically examined for any possible defaults. If your Galaxy S8 is found to be defective, a replacement unit should be offered to you or the technician could have your phone repaired.