The touch screen issues on Galaxy S8 and Galaxy S8+ Plus are a common problem that most of us experience with our Galaxy smartphones. The major complaints raised about the touch screen are that part of the touch screen won’t work completely or that the touch screen fails to sense or respond to touch. Below are some of the solutions to this problem that we have compiled for you. These should help you fix that problem that has been giving you constant headaches when using your Samsung Galaxy S8 or Galaxy S8 smartphone.
It is common for the touch screen of Galaxy S8 and Galaxy S8+ Plus to be unresponsive especially at the bottom of the screen. Due to this most of the users are forced to place the apps to the opposite end of the screen. You can also opt to move the apps towards the middle of the Galaxy S8 screen to avoid interruptions while using your smartphone.
Causes of failure of the touch screen
- During shipment, most gadgets including your Galaxy S8 could get damaged and this may eventually tamper with your phone’s performance. This is especially caused by excessive bumping while the cargo is on transit.
- Software bugs are also a common cause of failure of the touch screen. Although Samsung releases updates to its software which can help avoid this problem, the updates can take long before getting released.
How to fix the Samsung Galaxy S8 touch screen problems
Perform a complete factory reset
- Look for the notifications section on your Galaxy S8 and from here, select the gear icon. Selecting the gear icon will bring up the Settings
- From your current interface, select on the option for Backup and Reset. These are listed under the User and Backup.
- Select the Factory Data Reset
Always ensure you back up all the important files and data that may be in your phone before selecting Reset Device. A screen will come up next on which you should select delete all. Wait for the whole process to be completed and reboot your Galaxy S8 or Galaxy S8+ Plus. For a more detailed guide, read on how to clear cache on Samsung Galaxy S8.
Clear Galaxy S8 cache
Deleting the phone’s cache is also a probable solution to this problem. By holding down the Volume Down button you will be shown a screen that has the Samsung logo. You will be prompted to choose whether you want to wipe your Galaxy S8 or Galaxy S8+ Plus cache partition. Here is a more detailed guide on how to clear cache on Samsung Galaxy S8.
- Switch off your Samsung Galaxy S8 or Galaxy S8+ Plus.
- Long press the Power button, Volume Up button and the Home key simultaneously for some seconds until an Android logo appears on the screen with a vibration of the phone.
- Release the Power button alone but continue to hold down the Volume Up and the Home key.
- Using the Volume buttons, scroll through to locate and highlight the Wipe Cache Partition section
- Now press the Power button to select your highlighted option
- Carefully scroll down to select on Yes
- Scroll down and choose to Reboot System Now then again use the Power button to select your option
Your Galaxy S8 or Galaxy S8+ Plus should now reboot with its cache system completely cleared.
Performing a complete hard reset
Before carrying out this procedure, you should know that the hard reset wipes your entire phone’s data including apps and settings. Remember to back up your Galaxy S8 to secure your data. To back up your data, simply go to the settings then choose Backup and Reset. You will also find this detailed guide on how to hard reset Samsung Galaxy S8 very helpful.
- Power your Galaxy S8 off
- Press and hold the Volume Up, Home Key and the Power button at the same time until a Samsung logo appears.
- From the Recovery Mode menu, select Wipe Data/Factory Reset. Use the volume buttons as navigation tools.
- Choose Yes-delete all user data
- Reboot system now
Removing the SIM card
Start by powering of your Samsung Galaxy S8 or Galaxy S8+ Plus then take out the SIM card and reinsert it back into your smartphone. Power on your Galaxy S8 to see if the touch screen problem has been fixed.