For a device designed to facilitate most actions through its responsive display, Samsung Galaxy J7/J8/J9/J6/J5/J4/J3/J2/J1 problems with the touch screen are pretty hard to digest. As a user who cannot rely on the screen commands, you must want to fix this issue as fast as possible. Wondering if you will have to take the smartphone to an authorized service? We say you hold on for a second, you don’t really know yet if it’s a hardware issue, that you have no power on, or a software issue, that you might be able to tackle all by yourself.
A quick tip we can give you right away is to check for any particular patterns of these touch screen problems. Is the device new and recently shipped to you? It’s not uncommon for some smartphones to suffer more or less visible damages during transportation, due to excessive bumps.
Is the display less responsive towards the bottom of the screen? In this case, you might just have to move your common apps upward and avoid using the lower area of the screen. If this isn’t the case, we still have some aces up the sleeve for you.
Here’s another quick tip and, after that, we promise to move on to the more serious troubleshooting – take out the SIM card. Surprisingly or not, many Samsung Galaxy J7/J8/J9/J6/J5/J4/J3/J2/J1 users noticed that removing and reinserting the SIM card somehow made the display problem go away. This would suggest that the device was only experiencing a minor glitch. The alternative would be a temporary problem or a software bug that only Samsung will fix with an update.
Until then, all you can do is to:
Factory reset the Samsung Galaxy J7/J8/J9/J6/J5/J4/J3/J2/J1
- Swipe down the Notification shade;
- Select the Settings icon represented by the gear symbol from the upper right;
- Navigate to User & Backup;
- Select Backup & Reset;
- Tap on Factory Data Reset;
- Tap on Reset Device – the option from the bottom of the display;
- You will be redirected to a new screen, where you need to confirm by selecting the Delete All option.
After all these steps, you just have to wait for it to finish and start reconfiguring the device as soon as it reboots. If you’ve backed up your data prior to the factory reset, you can bring it back now.
Feel like you could use more details about it? Take a look at this comprehensive guide on the topic of how to factory reset Samsung Galaxy J7.
Clear the cache of Samsung Galaxy J7/J8/J9/J6/J5/J4/J3/J2/J1
- Begin by turning off the phone;
- Press and hold, simultaneously, the Volume Up, the Home, and the Power keys;
- When the Android logo is displayed on the screen and the device vibrates shortly, release the Power key;
- Hold down the other two keys until you enter the Recovery Mode;
- Then, you can scroll with the Volume Down key, until you manage to highlight the “Wipe Cache Partition” entry;
- Tap the Power button to start it;
- Select Yes;
- Tap one more time on the Power button for the confirmation to be taken into account and the wipe cache process to begin;
- At the end, select the Reboot System Now entry;
- Hit the Power button to reboot and the device will restart with an officially cleared system cache.
Again, you think you could use some extra details on how to perform the entire above? Read this guide on the topic of how to clear cache on Samsung Galaxy J7.
Perform a hard reset on Samsung Galaxy J7/J8/J9/J6/J5/J4/J3/J2/J1
- Go to Settings;
- Select Backup & Reset;
- Follow the prompts to back up all your data;
- Take some time and read this guide on how to hard reset a Samsung Galaxy;
- With the data protected, go on and turn off the phone;
- Then, simultaneously press and hold the Volume Up, Power, and Home keys;
- Release them when the Samsung Logo appears;
- Navigate through the Recovery Mode’s menu with the Volume Down key;
- Select the Wipe Data / Factory Reset entry;
- Confirm with the Power button;
- Select the Yes, delete all user data option;
- Wait for it to finish the factory reset;
- Select the Reboot System Now option.
By the end of this process, your display should work flawlessly. Otherwise, suspect a hardware issue and take it to the store from where you bought it, for a professional inspection.