Samsung Galaxy J7 is a great smartphone for web navigation, as long as the internet works on it. And while it usually does, there are instances when you might notice a slow speed. It is annoying when you cannot see your Facebook or Twitter feed uploading properly or when you can’t watch a video on YouTube, but that doesn’t necessarily have to mean that the device is broken.
In today’s article, we’re going to show you how to investigate this problem – because there are things that may not depend on you or on your device and that can influence the internet speed – but also how to fix any potential issues with the Samsung Galaxy J7 itself.
The first things to suspect:
- Network issues – low signal strength, poor signal, poor Wi-Fi network, too many users on the network (network congestion);
- Website issues – too many users trying to access the website, a platform under heavy load, temporary website malfunctions;
- Software issues – some of the apps running in the background are taking up your bandwidth, the browser is outdated and needs an update, the firmware is outdated and needs an update;
- Service issues – you have reached a previously set data speed limit or speed reduction;
- Device issues – you’re running low on memory or the cache is full or corrupted.
You can see how every single one of these potential situations could directly inflict your internet speed. If you’ve ruled them out, all of them, but you still cannot properly navigate the web, you can give it a final try by navigating exclusively from the mobile data, not from the Wi-Fi network you’re currently connected to.
By disabling the Wi-Fi (Settings >> Connections >> Wi-Fi >> tap on its slider to turn it Off), you are blocking any attempts of the Samsung Galaxy J7 to connect to whatever network from the nearby and rely on a weak signal.
In the event that your mobile connection isn’t working any better, you can choose to take your phone to an authorized service, and have a professional technician look at it, or clear the caches of the operating system and give it a fresh start.
To clear the Samsung Galaxy J7 cache…
You will need to perform the so-called Wipe Cache Partition. As suggested, this process will simply erase the cache of all your apps and of the operating system in one action. Of course, the option isn’t sitting in plain sight, you will have to boot the device into Recovery Mode and initiate the Wipe Cache Partition in there. As opposed to the factory reset, accessible from the same Mode, this one will not affect your data in any way, so you don’t have to stress out about backing things up before you start – though, it wouldn’t be such a bad idea to back up your phone every now and then.
When you’re ready to fix the slow internet problem, follow these instructions on how to clear J7 phone cache. It’s pretty intuitive, it shouldn’t take long and, in the end, you will be able to navigate from your Samsung Galaxy J7 without any other problems.