You don’t play with the black screen problem on Samsung Galaxy J7/J8/J9/J6/J5/J4/J3/J2/J1 or on any other smartphone out there, this kind of issue is blocking your access to the smartphone and you need to fix it ASAP. Whether the screen stays black (despite the buttons that light up normally) every time when you turn it on or only on particular occasions, you have at least two major options that you can try. Follow our instructions and learn more on how to regain the control of your Samsung Galaxy J7/J8/J9/J6/J5/J4/J3/J2/J1.
Wipe the cache partition from the Recovery Mode
It could be a cache problem and, if that’s the case, you’re lucky enough to be able to fix the black screen without having to manage a hard reset. For now, boot the smartphone into the Recovery Mode and wipe the cache with these simple steps:
- Simultaneously press the Volume Up, Power, and Home keys;
- Press them until you feel a short vibration;
- Then, release only the Power button;
- Hold the other buttons until the Android System Recovery screen loads;
- Then, release the Volume Up and the Home buttons;
- Use the Volume Down button to get to Wipe Cache Partition;
- Start this option with one tap on the Power button;
- Wait for it to wipe the cache;
- Use the same buttons to Reboot System Now.
It’s simple, but if you need some even more detailed explanations, learn from here how to clear the cache on Samsung Galaxy.
Restore the Galaxy J7/J8/J9/J6/J5/J4/J3/J2/J1 to its factory defaults
You know this procedure, at least from other Galaxy devices. The factory reset is, in fact, one of the most common suggestions for any kind of software Android problems that you just can’t seem to find a fix for. Consequently, if our first suggestion didn’t turn out well for you, read this guide with instructions to factory reset a Samsung Galaxy. Back up all the information and the files that you don’t want to miss and proceed to these detailed instructions.
Let the technicians handle it
You’ve heard this option before, with many other Galaxy troubleshooting pieces of advice. Whenever you’re way over your head in a situation, it is best to get technical support. And if you tried the steps that we presented you above, without success, you already know that you’re over your head with this Samsung Galaxy J7/J8/J9/J6/J5/J4/J3/J2/J1 black screen problem. Pack it up and take it back to the shop or store where you bought it from. If a technician will find it defective, and there’s a high probability of getting this answer, you should benefit from a replacement.