Your Samsung Galaxy J7/J8/J9/J6/J5/J4/J3/J2/J1 is supposed to rotate the images displayed on its screen however you decide to rotate the screen. Flipping from vertical to horizontal and the other way around, it should adjust the images automatically. At least that’s what you see because, in the background, two tiny but mighty sensors, the accelerometer and the gyroscope, are working hard to put the pieces together.
Did the screen rotation stop working on Galaxy J7/J8/J9/J6/J5/J4/J3/J2/J1 despite the feature being activated from the Quick Settings menu? Take a short test and launch the Camera app. Are you seeing things inverted, upside down? Here’s your confirmation that the device is, indeed, having some problems with those two sensors.
The first impulse will probably be to shake the device, repeatedly change its position or even give it a slap – like you do when trying to unstuck something. You might be surprised, but there are actually online rumors claiming that gently jolting the phone or hitting it with your hand will unlock the screen rotation. Needless to say, we strongly advise you to refrain from any such action! Here is what you should try, instead, before you rush into performing a hard reset:
Test the sensors from the Samsung J7/J8/J9/J6/J5/J4/J3/J2/J1’s settings:
- Access the Phone app;
- Swipe to the Dialer pad;
- Type *#0*# to access the so-called Service Mode screen;
- Once in there, identify and select the option labeled as Sensors;
- Run a self-test from there and see what results you get.
If you cannot make it to the Service Mode screen, there is a high probability that you’re being blocked by the wireless carrier and there’s no way you can access it from your Samsung Galaxy J7/J8/J9/J6/J5/J4/J3/J2/J1.
You can, however, get in touch with the service provider. Maybe they are willing to help you sort this out or maybe they already received other complaints from other clients and have managed to find a general fix for the problem.
As you can expect, with no access to testing the sensors, you will have to try restoring the phone to its factory defaults, in the event that the service provider can’t help you either. To better prepare yourself for this perspective, take some time to read this guide on how to factory reset a Galaxy J7 smartphone.
Perform the hard reset of Samsung Galaxy J7/J8/J9/J6/J5/J4/J3/J2/J1:
This is a process that erases everything you currently have on your smartphone. Not just the data stored on it, but also the created and configured accounts, your preferences and settings, absolutely everything.
Obviously, before you proceed to this hard reset, you will have to access the Settings menu and back up your data by following the prompts available under the Backup & Reset sub-menu. After that, read the instructions available in here, on how to hard reset the device, and put them into practice.
Is the smartphone still stuck in one position after trying everything that we have just suggested above? Maybe it’s not an actual problem with the accelerometer and the gyroscope sensors, but with the operating system. As a final try, you should check the menus to see if there is any software update available that you can install right away. Let the update do its work and then test the screen rotation on Galaxy J7/J8/J9/J6/J5/J4/J3/J2/J1 one more time. Most likely, the problem is long gone at this point.