SamsungTech

Samsung Galaxy S7/S7 Edge/S6/S6 Edge/S5 Grey Battery Issue – Guide

For those that own the popular Galaxy smartphone, you may want to know how to fix the Galaxy S7/S7 Edge/S6/S6 Edge/S5 grey battery problem. It’s been reported that this issue happens when the Galaxy S7/S7 Edge/S6/S6 Edge/S5 is not charging correctly and the – grey battery problem happens with the phone vibrating and showing the grey battery symbol. One person has said that the Samsung Galaxy S7/S7 Edge/S6/S6 Edge/S5 not charging- grey battery issue occurred once he dropped his smartphone from his hand.

 

Samsung Galaxy S7/S7 Edge/S6/S6 Edge/S5 not charging- grey battery problem

The first reason why your Samsung Galaxy S7/S7 Edge/S6/S6 Edge/S5 not charging- grey battery issue is happening is because you’re using a damaged/broken cable or charging port. The Galaxy S7/S7 Edge/S6/S6 Edge/S5 grey battery problem could also be happening because there’s dust or debris stuck inside the charging port and a good connection is not happening because of this.

 

 

Ways to solve Samsung Galaxy S7/S7 Edge/S6/S6 Edge/S5 grey battery problem:

Clean USB Port

The first suggestion to fix the grey battery problem on Galaxy S7/S7 Edge/S6/S6 Edge/S5 is make sure nothing is blocking the port connection.  This can be caused by dirt, debris, lint or anything that can stop the charger cable from getting a proper connection.

One solution to this issue is to use a small paper clip or need and place it inside the charging port in an attempt to get everything out. This method will generally solve your problem with the grey battery on Samsung Galaxy S7/S7 Edge/S6/S6 Edge/S5.

 

Changing Cables

Another possible reason for the Samsung Galaxy S7/S7 Edge/S6/S6 Edge/S5 grey battery issue is that the USB charging cable isn’t working properly. In most cases, all you need to do is replace the current charging cable and purchase a new one to solve your problem with the grey battery symbol.

 

 

Complete a Low Battery Dump

A final solution with the grey battery symbol on Galaxy S7/S7 Edge/S6/S6 Edge/S5 is to complete a Clean System dump. Follow the instructions below to learn how to do this:

  1. Power on your Galaxy S7/S7 Edge/S6/S6 Edge/S5
  2. Open the Dialer app
  3. Enter *#9900#
  4. Go down and choose “Low Battery Dump”
  5. Tap on Turn On
  6. Now you can do a Wipe Cache Partition

 

After you follow the steps above, you should know how to fix the Samsung Galaxy S7/S7 Edge/S6/S6 Edge/S5 grey battery problem.

 

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